"The staff were extremely friendly and helpful and my entire experience was exceptional."
"Our coordinator, Maddie, was so sweet, knowledgeable and helpful."
"The entire staff at EJ was warm, welcoming, and helpful."
"I called to make my first appt and the woman I spoke with was very friendly asking a few details about my wedding to get to know me."
"Marina and the team at Elizabeth Johns were so helpful and attentive from my first encounter on the phone."
"Sam was my bridal assistant and was truly a light of a human being and made the experience so comfortable, calm, and special."
"I had such a great experience with Katherine from Elizabeth Johns! She was so patient, attentive, and followed up after our appointments to check in."
Cons:
"They are extremely rude. They are all over the place and have really bad customer service."
"I immediately emailed the manager Lacey when I got home and explained all of my feelings, including my relentless admission of fault because I bought the dress final sale. I cannot articulate how unsympathetic she was or how little she cared."
"They were rude and forced us to pay the $50 cancellation fee."
"I am appalled at their customer service and thrilled I’m not giving them my business."
"Horrible customer service and extremely predatory place."
"Extremely disappointed in this place… They have the WORST customer service EVER!"
"Similar to other posts, they are extremely rude and are not concerned at all after they 'up-sell' you on a dress."
Selection and Style
Pros:
"This store is incredible and has a beautiful selection of gowns. I was so impressed with the customer service and Marina was so incredible to work with."
"Out of the few bridal shops I visited, Elizabeth John’s definitely had the most versatile bridal gown options."
"Their selection of wedding dresses as well as formal gowns is extensive but not overwhelming."
"Not to mention that the space is STUNNING and truly every dress they have is gorgeous."
"I tried on gowns by Lela Rose and Reem Acra (both pictured below), as well as Amsale."
"There were a handful of beautiful dresses between $2,000-$2,500."
"Elizabeth Johns is hands down the best bridal salon in the Philadelphia area. They have a vast selection of dresses and their entire staff is fantastic!"
Cons:
"If any of your bridal party is over a size 8/10, don’t expect much for them to try on."
"Not the best experience, Very small selection only a few racks of wedding dresses. The dresses seemed dated and not trendy, some sample dresses were damaged."
"They don't carry sizes over 12 in the store."
"I was interested in three dresses by designers that Elizabeth Johns carries, but they didn't have the gowns at the store."
"I thought this was going to be the place I was going to find my dream dress but none of the dresses 'wow'ed' me. They were all just okay."
"The dresses that arrived were TERRIBLE. Cheap, poorly made, and tight."
"The crowning touch was when I went to get my dress altered and the seamstress realized the cheap taffeta underskirt was ENTIRELY TRANSPARENT under the light."
Consultants and Alterations
Pros:
"Katherine was so excellent to work with. She was funny, personable, and knowledgeable and made my experience very enjoyable."
"Linda is AN EXPERT, and I truly believe she was meant to do this job."
"Katherine was a true professional and went above and beyond to make myself and my friends feel special!"
"Marina knew the inventory well and guided me without pressure."
"My seamstress, Sarah, was amazing as well - the dress fit me perfectly and I felt so incredibly beautiful the day of my wedding."
"She's a great listener and has a unique way of making you feel like you're talking to your best friend, while still upholding a level of professionalism."
"I truly had the ultimate bridal experience at Elizabeth Johns working with Katherine."