Elizabeth Johns Reviews Summary

Category: Bridal shop Ardmore, Pennsylvania

Address: 46 St James Pl, Ardmore, PA 19003, USA

Phone: +16106498100

Rating: 4.1
based on 91 reviews.

Customer Service

Pros:

  • "The staff were extremely friendly and helpful and my entire experience was exceptional."
  • "Our coordinator, Maddie, was so sweet, knowledgeable and helpful."
  • "The entire staff at EJ was warm, welcoming, and helpful."
  • "I called to make my first appt and the woman I spoke with was very friendly asking a few details about my wedding to get to know me."
  • "Marina and the team at Elizabeth Johns were so helpful and attentive from my first encounter on the phone."
  • "Sam was my bridal assistant and was truly a light of a human being and made the experience so comfortable, calm, and special."
  • "I had such a great experience with Katherine from Elizabeth Johns! She was so patient, attentive, and followed up after our appointments to check in."

Cons:

  • "They are extremely rude. They are all over the place and have really bad customer service."
  • "I immediately emailed the manager Lacey when I got home and explained all of my feelings, including my relentless admission of fault because I bought the dress final sale. I cannot articulate how unsympathetic she was or how little she cared."
  • "They were rude and forced us to pay the $50 cancellation fee."
  • "I am appalled at their customer service and thrilled I’m not giving them my business."
  • "Horrible customer service and extremely predatory place."
  • "Extremely disappointed in this place… They have the WORST customer service EVER!"
  • "Similar to other posts, they are extremely rude and are not concerned at all after they 'up-sell' you on a dress."

Selection and Style

Pros:

  • "This store is incredible and has a beautiful selection of gowns. I was so impressed with the customer service and Marina was so incredible to work with."
  • "Out of the few bridal shops I visited, Elizabeth John’s definitely had the most versatile bridal gown options."
  • "Their selection of wedding dresses as well as formal gowns is extensive but not overwhelming."
  • "Not to mention that the space is STUNNING and truly every dress they have is gorgeous."
  • "I tried on gowns by Lela Rose and Reem Acra (both pictured below), as well as Amsale."
  • "There were a handful of beautiful dresses between $2,000-$2,500."
  • "Elizabeth Johns is hands down the best bridal salon in the Philadelphia area. They have a vast selection of dresses and their entire staff is fantastic!"

Cons:

  • "If any of your bridal party is over a size 8/10, don’t expect much for them to try on."
  • "Not the best experience, Very small selection only a few racks of wedding dresses. The dresses seemed dated and not trendy, some sample dresses were damaged."
  • "They don't carry sizes over 12 in the store."
  • "I was interested in three dresses by designers that Elizabeth Johns carries, but they didn't have the gowns at the store."
  • "I thought this was going to be the place I was going to find my dream dress but none of the dresses 'wow'ed' me. They were all just okay."
  • "The dresses that arrived were TERRIBLE. Cheap, poorly made, and tight."
  • "The crowning touch was when I went to get my dress altered and the seamstress realized the cheap taffeta underskirt was ENTIRELY TRANSPARENT under the light."

Consultants and Alterations

Pros:

  • "Katherine was so excellent to work with. She was funny, personable, and knowledgeable and made my experience very enjoyable."
  • "Linda is AN EXPERT, and I truly believe she was meant to do this job."
  • "Katherine was a true professional and went above and beyond to make myself and my friends feel special!"
  • "Marina knew the inventory well and guided me without pressure."
  • "My seamstress, Sarah, was amazing as well - the dress fit me perfectly and I felt so incredibly beautiful the day of my wedding."
  • "She's a great listener and has a unique way of making you feel like you're talking to your best friend, while still upholding a level of professionalism."
  • "I truly had the ultimate bridal experience at Elizabeth Johns working with Katherine."

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