"The staff are very knowledgeable and part of a slick organisation."
"Always have a great experience at this location in times square good people rock always in there."
"He super crafty and nice! He embroidered some adidas socks for me, his very first time doing socks, very confident yet detailed in his work!"
"JUAN the Capricorn with the curly hair was the best sale associate I have ever experienced in a retail store!"
"Luigi has been amazing. Honestly the best customer service experience ever!"
"Special mention to John for being responsive, timely, and delivering top notch service."
"Tevin helped me today and he was absolutely amazing!!! Exceptional customer service skills."
Cons:
"Cashiers having full on conversations with each other barely acknowledging the customer they were almost serving."
"When I first arrived none of the people who worked there even took the time to even acknowledge me not a greeting or any eye contact."
"Worst customer service ever, store was pretty much empty, asked one of the sales rep for Samba (Adidas) he never answered or acknowledged me."
"Literally the worst place to work. They are not respectful to employees at this location. The service is also REALLY BAD."
"At JD sports, the sales lady and the lady at the checkout counter were so RUDE."
"It was an awful experience in there, the workers are so rude."
"The service in this store is abysmal. There is no understanding of customer service."
Product Availability and Returns
Pros:
"JD Sports Times Square is an impressive store, it’s a massive massive store the range of sneakers / trainers is absolutely massive."
"They have plenty of sneakers and boots on display."
"The range of sneakers / trainers is absolutely massive, for male, females, children and even the little ones, all the main players are present plus little well known are in stock."
"Huge selection of sneakers. Especially Nike! Up to date new releases and wide variety of colors of different shoes."
"The store has a wide variety of sneakers and nice comfy wear."
"Great multi brand store, I found all the trendy sneaker models,, adidas, Nike, ASICS, at good prices but the best part was the service, the lady that supported me had a lot of patience after trying at least 6 pair of shoes, ended up buying 3 pairs due to her service. Well done!"
"And the T.Square store is like the Crown Jewel of their chain of JD Sports stores around NYC, this one has the best and biggest selection."
Cons:
"At the end I got two different pairs of shoes bottom of each shoe are different colors."
"Tried to buy some Nike shoes here. The left one in the store was my size, so asked for the right one. The guy told me they didn't have my size anymore."
"Wanted to return a pair of sneakers for not feeling comfortable after worn them one time and the supervisor told me that that’s not possible even for exchange."
"It was not stocked with my size of the five different pairs of sneakers that I was interested in purchasing."
"I ordered a pair of shoes online that they had in stock and they did not even pack my order for me to pick up."
"I bought a pair of shoes and they refused to return it for not having the original box however they took the box from me."
"They refused to return the shoes, citing that they have internal regulations."
Store Experience
Pros:
"First time in JD SPORTS.COM today it was fabulous and awesome place to visit a lot of selections in clothes and sneakers I definitely be going there again."
"So I lucked up and found this spot. Just walking around in New York. But I'm glad I did. They have a very nice selection of shoes there. I was impressed."
"Under the Finish Line umbrella JD Sports have great looking stores, merchandising and helpful staff."
"JD Sports truly values their customers and the sneaker culture."
"The prices are competitive compared to other sports stores."
"I had such a pleasant experience at JD Sports, that these reviews are almost hard to believe."