KOHLER Signature Store by General Plumbing Supply Reviews Summary

Customer Service

Pros:

• "Alyssa has been wonderful to work with! She’s got a great eye and has made helpful design suggestions."
• "His commitment to customer satisfaction, product knowledge, and friendly demeanor truly made a difference."
• "Stacey Yankovic... has always been pleasant and professional."
• "Eli Muniz...was knowledgeable, friendly, and went well above and beyond to assist us with both our bathroom and kitchen needs."
• "The exceptional service and Mikes humor was a breathe of fresh air during a stressful bathroom renovation!!"
• "Mike was a pleasure to work with, professional, helpful, very responsive and we received everything on time and without any issues."
• "Courtney at your Paramus location...was so friendly, professional, knowledgeable and eager to help."

Cons:

• "It seems like minorities are NOT welcome in these so highly-priced stores."
• "We had an issue with a tub delivered damaged, and it took almost 10 days and something like 30 phone calls to get it resolved."
• "Extremely dissatisfied with the service. Extremely rude staff."
• "Just left this place and will not return! There was only ONE customer in the store...The young lady salesperson did not seem interested in helping us."
• "Poor management, clearly poor training. Rude staff, I understand it is ‘by appointment’ but not one staff member was ready to make eye contact for over 10 min."
• "Went in to look around as I'm remodeling my bathroom, WOW!!! There was 4 available sales people, all looked at me and kept doing nothing...."
• "NO ONE even made eye contact with us which was completely rude."

Product Quality and Selection

Pros:

• "The items at this store are quality, however they are very expensive. The fixtures are what make the entire purchase. I will say that the fixtures from kohler are unmatched in quality and appearance."
• "Kohler makes great products in my experience, and this showroom had a lot on display!"
• "They even have a test area to see the products in action with active fixtures."
• "The Kohler Store was beautiful and helped us imagine how what we picked would look in our bathroom."
• "Great place to see the full Kohler line."
• "Practically one stop shopping for all of our bathroom fixtures."
• "The KOHLER Signature Store is a single source for virtually everything; plumbing fixtures, lighting, vanities, tile, counter tops, mirrors, hardware."

Cons:

• "When trying to obtain the correct sink I was told that it was on backorder for 6 months."
• "I waited for my items for over a month even though they sold me in stock items."
• "Very disappointed that there were no ADA friendly toilets in the showroom."
• "Nothing had prices on them, very bad experience."
• "I placed an order November 2020 for over $10,000. It is now mid-July 2021 and I am still missing important parts to finish my bathroom."
• "For the price you pay and amount of time you spend choosing items, you really shouldn't have this type of experience."
• "However no one would help me or answer questions even though there were salespeople standing around without clients."

Staff Expertise and Assistance

Pros:

• "I was helped by Ruth Richardson, a store designer. She had comprehensive knowledge of the full product line."
• "His level of knowledge and experience is unmatched, and we trust him completely to help us make the best decision for our home."
• "The level of customer service, dedication to a beautiful end product, and industry knowledge was invaluable as a first time homeowner."
• "Stacey Yankovic...responds quickly to phone calls and emails."
• "Our saleswoman Kelley was extremely nice and knowledgeable, she spent the time to explain everything to us and show us all our different options."
• "Ruth Richardson... is a talented designer, extremely knowledgeable about the products and lovely to work with."
• "Superior service! My sales person really knows the products well and gave great guidance in the selection process."

Cons:

• "Don't spend your money here."
• "Don't waste your time going there."
• "Met with a look of disgust as if I was a beggar...never dealing with this specific showroom because of the eli and the sales manager."
• "The sales are not helpful, and they lack basic knowledge of their product."
• "Beautiful store but the absolute worse customer service, we told salesgirl that we did not know what we wanted but wanted to get some ideas which is the truth and she abandoned me."
• "There was a sales representative ready for our appointment, but she was not knowledgeable, and she was not helpful."
• "If I could give it 0 stars I would but the system does not let me."

Value and Pricing

Pros:

• "Kohler is pricey, but you get what you pay for."
• "The stores prices are 25% less than the website."
• "Love my products! Delivery was super fast and the delivery man was very friendly and accommodating."
• "I will be a life long customer."
• "We would highly recommend using Kohler and we will definitely be repeat customers of Mike."
• "Will go back to purchase for my other projects."
• "Will continue working with them."