Houlihan's Reviews Summary

Food Quality

Pros:

• "The food was fantastic even my picky mother was impressed by their steak."
• "Love the food! The bruschetta is my favorite appetizer!"
• "Everything we ate was delicious 😋."
• "Firecracker Cauliflower really was addicting! Drinks were bomb! Main courses were top-notch. And dessert was perfect!"
• "Our food was quite delicious."
• "We love coming to Houlihans Restaurant... We decided to try the Meatloaf Dinner, and to our surprise, it is very appetizing, and delicious."
• "Came here for a Thanksgiving dinner and the food was absolutely delicious!!"

Cons:

• "The food was just abysmal."
• "food is mediocre amd bland there was something floating inside my soda."
• "Chicken tortilla soup had barely any chicken and was way too salty."
• "Our food didn’t even come warm, it came frozen, it looked like a microwaved dinner, that wasn’t even microwaved!"
• "I ordered fish taco's and halfway thru eating them I had to send them back, the fish tasted BAD!"
• "The meat did not taste fresh, instead they are frozen burgers which were very disappointing."
• "some dishes did not come out edible, patties were hard, drinks were dull, pasta was tasteless."

Service

Pros:

• "Would also like to thank the manager Alberto, he was very nice, polite, and accomadating."
• "Our waitress was very pleasant and sincere."
• "Our waiter was quirky and very nice."
• "We also had a waitress named Jasmine. Same thing with Jasmine. She made the meal so much better."
• "Nice atmosphere manager was very professional and courteous."
• "Super friendly management and bartender staff."
• "Great friendly & welcoming service by Manager John and Carlos."

Cons:

• "Terrible service, 43 minutes to get our drinks, 57 mins for food."
• "The host was working quick and no wait time, but the server was slow."
• "After we were seated it took our waiter 20 min to come to our table just to take our drink order and run off only to return another 20 min later."
• "All I asked for was a cappuccino twice, never got but they charged on bill."
• "Service was HORRIBLE!"
• "The service is beyond terrible. The waiters are nonexistent."
• "The service was horrible. The waiter brought out the appetizers, which were cold, then disappeared."

Management

Pros:

• "Even the manager- Antonio stopped by several times to see how everything was."
• "Antonio the manager is A++++ outstanding, personality and the know HOW to satisfy customers when they are disappointed."
• "John, the manager, was great. He cared about my experience during my visit, and he valued my positive feedback about one of the menu items."
• "the manager, i think his name was john, came over too make sure we were satisfied in every way."
• "The general manager Antonio also chatted with us for a bit about the restaurant and their preparation methods (everything is made in-house)."
• "Manager John is very kind and willing to go the extra mile to make sure Customer’s have a good experience at Houlihan’s."
• "The manager there was so nice and welcoming."

Cons:

• "After showing the manager and complaining. She gave us just 10 off the bill."
• "Cindee is a TERRIBLE manager."
• "Ruined our Valentine's day. Food took forever and boyfriend's cheeseburger was cold, cheese not melted and no bacon."
• "The manager had told me 'chicken is naturally pink in the center.'"
• "As we were leaving the manager has the audacity to ask us if we are sure we paid the bill."
• "Managers don't even table touch that's crazy."
• "HORRIBLE HORRIBLE CUSTOMER SERVICE."

Ambiance

Pros:

• "Nice atmosphere manager was very professional and courteous."
• "The ambiance of the restaurant was inviting and cozy, providing the perfect backdrop for a memorable evening."
• "Awesome place to be. Vibes are exactly what's needed after a long work day."
• "A nice spot for a casual dinner or to hang out at the bar."
• "Pretty lowkey and quiet enough to have conversation."
• "The atmosphere was cozy and clean."
• "The atmosphere is warm and loving, the food is amazing, and they really just take care of you."

Cons:

• "There are leaks in the roof that drip through the restaurant and onto your food."
• "Atmosphere could be little better."
• "We were seated in a booth in a weirdly dark area."
• "MY ONLY Issue, may be the dining area to the right of the main entrance/lobby coming in. Seating there in the summer is not very comfortable."
• "Cleanliness is ok but you'll absolutely be combating some random drain flies, especially in the bar area."
• "Music was too loud and annoying to have a decent conversation."
• "No air conditioning inside and its 97 degrees outside."