Friendly's Reviews Summary

Service

Pros:

• "I was at friendly s today my server Brooke was excellent very attentive even though I could see she was very busy."
• "Gianna is an excellent server who was knowledgeable about the menu and seemed happy to be there."
• "Elaine C. And the rest of the crew at this establishment made this meal very enjoyable."
• "Chyna was amazing! Her energy and smile is infectious."
• "Our waitress Ashley was awesome considering she looked as though she was ready to deliver."
• "The manager on duty was also amazing."
• "Our waitress was a young ginger woman, and was friendly, quick and hard working."

Cons:

• "I sent my order back 3 times and they still did not get it right."
• "Everyone working here acted like they hand out handfuls of Dramamine at the time clock. Each of the staff barely spoke over a whisper and could barely drag themselves around the restaurant."
• "Horrible customer service from the beginning to the end will NEVER come back to this horrible restaurant again."
• "The manager was mean and rude."
• "Waited 10 minutes to have waitress come to table."
• "Waitress was slow, waited for our drinks, we were served our food first."
• "Our waitress Sarah was very unattentive."

Food Quality

Pros:

• "The food is good and the staff nice enough."
• "Food was excellent, service was prompt and courteous."
• "Good food run by an effective staff in a clean restaurant."
• "Courteous Workers, fresh and tasty food at reasonable prices."
• "The food I got tasted good."
• "The food was fresh and delicious."
• "Great food, honey BBQ chicken super melt and a burger."

Cons:

• "This place is awful. Unfortunately it's the only sit down restaurant at the outlets. 45 minutes to bring out our food without 3 orders of soup, that eventually came out cold."
• "Food took 45 min to come out and fries were all burned."
• "Emma who is a general manager at this location needs more training alone with her cooks. Food was terrible in the middle of the afternoon 3pm how do you run out of so many flavors of ice cream, serve food any kind of way not in even fit for scraps for dogs."
• "Our food was served dry and sloppy."
• "Horrible food! Service was mediocre. Hard to mess up food when it all comes prepackaged and frozen but they did."
• "The food was bad, not enough fries, they were stale."
• "Food was TERRIBLE and I questioned if it was even edible."

Atmosphere & Cleanliness

Pros:

• "Clean atmosphere."
• "The open plan restaurant seems very clean, however."
• "The atmosphere was clean and modern."
• "It was also nice because they had seating outside while you're watching the kids play."
• "Some furnishings in need of repair, but clean and neat mall location with a good staff."
• "A very nice place to go for lunch at the outlets. they also have a little play zone right outside which is great for letting the kids blow off some steam."
• "This Friendly's was dimly lit towards the front so it looked closed from outside when it was cloudy out but was in fact open. We went in and were seated in a couple minutes and were surprised that this friendlys is using a qr code to look at their menus to help with covid safety. The staff was very pleasant and helpful. I would recommend this location to anyone especially if you have children."

Cons:

• "Last time we go. We get there it's a ghost town and were saying hello for a free mins before a waitress comes out."
• "Floors are a mess, tables are sticky, seats are sticky."
• "The whole place was dirty. There was chicken strips and fries on the floor, and trash all over the entire place."
• "Tables were sticky. Had my two small grandchildren with me, never offered crayons or coloring material we had to go ask."
• "The staff was scooping ice cream without gloves on and when they did have gloves on they were eating gummy bears and other toppings with their fingers then serving food without washing them."
• "No diaper changing tables in the men's room."
• "10$ for a sad plate of cheese fries and bacon... place was dirty... could be more attentive. Too much for the service we got- never even got the waitresses name."

Value

Pros:

• "A perfect place to end a day of outlet shopping with friends or family."
• "Great service, good food, reasonable prices, and the only sit down restaurant available at the outlet."
• "Got the food to go, but it was ready when they said it would be, the order was correct."
• "This is the only sit down restaurant in the outlets and I enjoy it! Highly recommend!!"

Cons:

• "15 dollars for a honey bbq chicken club and a cup of fries was a little to high."
• "I used to enjoy eating here and getting their ice cream desserts but their prices are so sky high we couldn't afford dessert! We won't be dining there again."
• "The food was very small portion for the price."
• "Worst time! Food took long the waiter definitely needed more training I don’t blame it on them! That’s on the management!!! They don’t take 50s or 100s??? Unheard of do better!!!"
• "prices are outrageous."
• "Terrible whoever was the manager today 03/08/2023 very rude we had little kids and he was very rude to our table never again for that friendlys the burgers were burned but he didn’t care."
• "Terrible service, terrible management, skimp portions, price is outrageous."