"When I finally arrived to a cashier named Marisol she was very energetic and helped me fill out my TJX form and had a smile on her face the entire time."
"The BEST ASSISTANCE CAME FROM THE MANAGER RESPECT KIND HELPFUL UNDERSTANDING VERY PROFESSIONAL."
"Assisted by a very nice, attentive, polite and willing to help without hesitation an associate called TANYA."
"All ladies at registers very helpful, plenty of reps around to answer questions."
"The cashier that helped me with my purchases was polite, respectful and professional."
"Very helpful staff as well."
"They are very patient even if you are holding up the line + they are very courteous."
Cons:
"With the entire enterprise working to make everything possible to bring the best deals to the shelfs of Marshalls, it does not worth when a customer gets an attitude from a young, untrained, worker."
"From the workers on the floor to the store manager, everyone is just plain rude."
"THE WORST CASHIER EVER HORRIBLE EXPERIENCE ONLY CATER TO ANY AND ALL MEXICANS."
"The customer service is not the best. The employees are friendly, but they are often busy stocking shelves and don't have much time to help customers."
"Very bad experience. The manager is so nasty and rude."
"One of the Staffs or Mgr, I think the name is Mo?, is very nasty rude and has a Repugnant or distasteful attitude."
"There is this pregnant cashier that provides VERY BAD service, her attitude is poor and seems to be discriminatory."
Store Layout and Cleanliness
Pros:
"Houseware dept has great variety for every room in your house."
"Marshalls at Barrington Plaza, MA, at this one the EXPERIENCE was GREAT, was with a friendly WELCOME, clean, organized."
"The manager was making sure that everything was running smoothly and the display of items was much neater."
"The manager at this location has done a wonderful job turning this store around. Gone is the clutter and now everything is organized like a high end department store."
Cons:
"One of the worst Marshal's in the chain. Everything is on the floor, A total mess."
"Always messy, I almost fell in the store because there’s always something on the floor, bras and panties all over the floor."
"Like most Marshall’s stores, you can get good deals... but the store is REALLY messy, disorganized."
"Store is in complete shambles. Random category clothing all over the store, no organization with sizes or styles whatsoever."
"The store is constantly disheveled and looks like a tornado came through."
"Store is a Junkyard!!! People throw merchandise all over and open package helping themselves to whatever is inside!!"
"It was a total HORROR THE PEOPLE THROW THE STUFF EVERYWHERE... NOTHING ORGANIZED...."
Product Selection and Prices
Pros:
"Good store, good staff, prices are nice."
"You get great products at reasonable prices."
"Can find anything I need- from plant stand, cooking pots-to clothes for the whole family."
"It's undoubtedly a great store for finding stylish and affordable clothing."
"All items I've found have been very high quality and the seasonal stuff never disappoints."
"The variety of brands and styles they offer is impressive, and you can discover some hidden gems at excellent prices."
"The wide selection, affordable prices, and unique finds make shopping here a pleasant experience."
Cons:
"The reason I'm giving it four stars instead of five is the limited availability of sizes."
"Seems like 25% of the merchandise is broken, open, or damaged."
"Finding the article you want with your size is always a lottery."
"Not a good place to go, over priced items that don’t work or aren’t even good half the time, and sometimes the items are just wide open."
"The worst place ever!! The makeup section is terrible EVERYTHING is opened and used... lines are crazy long !!"
"They got a wide selection of stuff but a lot of stuff are open the lines are to the back of the store their staff needs to be more organized there is just so much clutter everywhere."
"The selection isn't what it used to be."
Shopping Experience
Pros:
"Love love love coming here! I come here more for the decor than clothing, since they seem to lack a sizeable plus-size section."
"If you choose your time wisely, you can avoid the hustle and bustle and enjoy shopping without any extra hassle."
"I bought a pair of shoes and socks, upon comparing the prices with Amazon the store prices are 50 percent cheaper to Amazon."
"Would highly recommend this store- very affordable prices, always going there first before any other store."
"This store has everything literally you just have to dig in there and make some time to actually look through everything."
"You can find great treasures here, the perfect gift but you need patience and coming at the right time."
"Pretty good place to shop have a good deals if you can find your size. And the staff are mostly very nice."
Cons:
"If you both something in this store it will be ALWAYS problem to return back, even the next day."
"I won't be shopping again due to not feeling safe."
"The socks section had me go back and forth due to few damaged pieces."
"The lines are long and everyone is annoyed."
"You will be waiting on line for HOURS the line goes to the back of the store at all times."
"It seems they hired some local thugs for security."
"Ridiculously long lines that even my wife gave up waiting a few times."