Alamo Drafthouse Cinema Lower Manhattan Reviews Summary

Category: Movie theater New York

Address: 28 Liberty St Suite SC301, New York, NY 10005, USA

Phone: +13322163200

Rating: 4.5
based on 207 reviews.

Food and Drinks

Pros:

  • "Best bar (while you wait for your movie to be seating). Very good food & drink at your seat."
  • "Definitely get the Ceaser Salad with Grilled Chicken and the Vanilla Shake!"
  • "Best movie theater experience I've ever had. Delicious food and cocktails."
  • "Food is always great drinks are on point also and the service is amicable and professional."
  • "Food comes out quickly, food is great!"
  • "The food is good! Bar is great!"
  • "The food and beverages are superb."

Cons:

  • "Half of my food order was never served (I was still charged) and I had to silently endure an obnoxiously inebriated patron seated next to me."
  • "Churro popcorn that came out cold, chicken tenders that came out wet and soggy, and a pretzel that came out bland."
  • "The margarita pizza was okay, the chicken wings were insanely dry."
  • "Put in an order, never came."
  • "The French Fries with your meal is STALE, COLD, and taste like CARDBOARD."
  • "The food was terrible :/ To be fair we did go to a late night show, but they gave us unbuttered popcorn, cold and dry chicken tenders and chicken sandwich and stale fries."
  • "The food is often dry, not fresh, and edible at best."

Service

Pros:

  • "The servers were all really great, tip them well if you go."
  • "The servers are absolutely pros."
  • "The staff is very attentive."
  • "Our attendant Nick made the movie experience phenomenal!"
  • "Both times, the staff has been friendly, fun, and courteous."
  • "Servers are so friendly and fast."
  • "Service was so efficient and friendly."

Cons:

  • "Completely disgusting experience at this theatre. Singled out and discriminated against by a waiter to show my ticket once I had sat down."
  • "Horrible place. They have to be racist here for sure."
  • "Their servers are inattentive and frequently deliver the wrong items or forget to deliver items or go 30+ minutes without picking up a ticket."
  • "When we went to go ask for a manager after the show they had us waiting for 40 minutes and no one came."
  • "I ordered a drink and mozzarella sticks with a server and he ran my credit card info. The drink came but mozz sticks never came."
  • "I think there was a misunderstanding between the servers and we never got our food but they sincerely apologized and gave us vouchers lol."
  • "The staff was extremely unwelcoming to the point in which I felt uncomfortable."

Ambiance and Decor

Pros:

  • "The ambiance strikes a perfect balance between classic cinematic nostalgia and modern comforts."
  • "Retro pieces of vhs that just reminds you of your childhood."
  • "Alamo Drafthouse always comes through with fantastic lobby & bar designs. This lobby had a VHS store and a statue of the Stay Puft Marshmallow Man!"
  • "The place is beautifully decorated with poster of old movies and even has an old VHS tape rental inside."
  • "A cute bar and venue are attached, and the theaters themselves are great."
  • "The vibe and aesthetics were very nice!"
  • "Impeccable look & feel."

Cons:

  • "This one is a bit cramped as it's under an office building and close to the train so you can occasionally feel/hear the train as it passes by."
  • "It's hard to find since it is located underground and you're not familiar with the area."
  • "VERY tough to find. There's some tiny signs next to the huge 28 liberty building, but if you go in the wrong entrance you'll be totally lost."
  • "The movie theater is impossible to find. No sign outside the building."
  • "The theater only had 3 rows and the 1st row was so close to the screen that it made the movie pretty much unwatchable."
  • "The floors are not carpeted so there is nothing to absorb the sound of the servers walking in and out of the theater and through the aisles."
  • "The room was cold for a winter late night movie."

Accessibility and Convenience

Pros:

  • "Connects directly to the subway (at the ground level), which means you can avoid stepping outside altogether if you live close to a subway stop!"
  • "To order food is pretty convenient. There’s a small light under your tray, you write what you want, push a button; no words are spoken which is clearly great because we’re all trying to watch a movie without being distracted."
  • "Love this spot! Alamo's call button system can't be beat."
  • "if you're good at navigating the subway stations, there's even a way to get here from the 2/3 Wall Street station without going outside, at the right times of day."
  • "Super easy to get here by using the red 2 or 3 train lines."
  • "Conveniently located near all major subway stops (e.g. Fulton and Wall Street)."
  • "Travel tip: if riding the 2/3 train downtown, be in the last 3 cars. That stairway and exit to the right will place you right in the bldg lobby. If riding uptown, then first 3 cars and exit left."

Cons:

  • "Won’t let me into the theatre because I arrived 15 minutes late??"
  • "Turned away after showing up 18 minutes late."
  • "Apparently they have a policy that if you show up after the previews, they won't let you in, as they say it is a distraction to the audience."
  • "Due to subway delays, I arrived 14 minutes after the scheduled time on my ticket and was told that I could not see my movie."
  • "First it was a little hard to find, so when we finally got down the 4 sets of escalators they said we missed our grace period and the movie was now full."
  • "They have a policy of no late arrivals I couldn’t believe it when I already paid my tickets."
  • "Parking is limited, you are better off taking the subway and walking here."

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