Regal UA Midway Reviews Summary

Seating

Pros:

• "New seats throughout, all reclining chairs all pretty clean."
• "Great place for families. Stadium seating & reclining chairs are superb, decent acoustics, perfect location."
• "The best thing was the seats. They would automatically go back into a reclining position."
• "The chairs are huge and they all recline for extra viewing comfort."
• "Each seat now fully reclines and each table has a tray for you to put food on."
• "The seats are nicer far superior to how they were previously."
• "The seats recline almost all the way and let your legs get supported too which is very comfortable."

Cons:

• "Manager refused to make change from 2 dollar bills for the feminine hygiene dispensing machine in the ladies' restroom."
• "Horrible, the first 3 rows, the screen was SOOOO close the movie didn’t even look right(2-3 feet away)."
• "The seats in the theater where I went were ripped."
• "The reclining chairs are far worse than I imagined. They’re all faded, torn and unkept."
• "The seats in most of Midway’s theaters are peeling."
• "Seating is comfortable but too close together."
• "The seats are a bit smaller too and I'm not a big guy but I have big arms and it can feel a bit cramped."

Cleanliness

Pros:

• "Theater is clean and people are friendly."
• "Clean and no funny smells. Floor is not sticky!"
• "Nice and clean theater."
• "Very clean. Plenty of seating. Really comfy seats that can lean back and have a foot rest."
• "Bathroom is super clean."
• "Always a nice experience. The theatre is always well cleaned, the employees have been trained in customer service and there is always a manager present either greeting you or walking around to make everything is ok."
• "The theater was meticulously clean and it felt good to be there."

Cons:

• "The room smelt like one of those abandoned old houses."
• "There was also a mess in the empty seats next to us BEFORE the movie started."
• "The restrooms weren't very clean."
• "I had to sit in a room with buckets of popcorn and napkins thrown all over the floor. Drinks still at the seat, arm rests and seats were sticky."
• "The floor was a mess, manager was sweeping. Floor in the theatre was sticky with the prior night's mess still visible."
• "The floor was very sticky for some reason."
• "No AC in auditorium 3. Hot. Musty. Smelly."

Customer Service

Pros:

• "If you encounter any issues the manager are very helpful."
• "This cinema is a true paradise for movie lovers, where every visitor is valued and respected."
• "Employees are very nice and helpful."
• "The staff went above and beyond to accommodate our group, showing remarkable patience and providing outstanding customer service."
• "The staff has always been nice."
• "Very friendly and helpful staff."
• "The staff is so helpful and friendly."

Cons:

• "Not only didn’t they honor my Paratransit service certificate, but they were also uneducated on what that requires."
• "Extremely unfriendly staff, and the food is way over priced."
• "The gentleman scanning the tickets proceeded to ask them to leave... based off of a hairstyle."
• "While waiting on line to purchase popcorn etc.. The young man Mat said Next then walked away and had me waiting for about 5 minutes then comes out saying 'The register is close' that was very inconvenient and annoying."
• "We went up to the counter and this VERY rude man told us that it wasn’t playing and that the last listing was at 4:30."
• "Inexperienced employees, and understaffed."
• "Some staff (not all!) extremely rude and prejudiced beyond anything I'd previously experienced."

Accessibility

Pros:

• "Midway is conveniently located near the 71st Ave/Continental subway stop in Forest Hills."
• "Is in a convenient area where you can go to bars or even eat around the area before or after the movie."
• "Parking garage right next door."
• "Lovely theater and conveniently located to public transportation, no need to worry about driving."
• "Regal is strategically located close to Austin street, which is easily accessible by subway and bus."
• "Convenient location, right by 71st continental train station."
• "This theater is within a block of train and bus location."

Cons:

• "Beware mostly metered parking. Not good for us."
• "Parking on the street is difficult except Sunday."
• "The disability entrance isn't obvious and walking all the way to the back just to u-turn back deep into the back room, well, you be the judge of whether the extra pain is worth it."
• "No parking, only street or paid garage next door."
• "It is challenging to find parking but not super difficult. Consider parking within 2-3 blocks of the theater, and you will be fine."
• "Street parking is hard to find and if you do its limited time."
• "Parking is a bit scarce but there is a garage nearby if you'd be willing to do that."

Price

Pros:

• "Actually have decent pricing for a movie theater compared to others."
• "If you go on a Tuesday it’s half price tickets."
• "They normally charge $15 for a standard movie but you get a fairly good discount price when you go Saturday mornings."
• "They have discount programs to help with pricing."
• "$7 Tuesdays!"
• "Tickets are around $17. A small popcorn and drink is 13.50."
• "Very polite employees. They make sure to ask if I have the rewards to get my points."

Cons:

• "Food is SUPER pricey, $6 for a bag of skittles, and $7 for a bottle of water."
• "For a ticket, medium popcorn and small drink was $30- the equivalent of 2 hours of minimum wage pay."
• "Not complaining about ticket prices, but the price for popcorn and drinks is just absurd."
• "They sell you nachos for 6$ while the bag has a 1.09 price tag on it."
• "It's an ok theater tbh the tickets and food are both super over priced."
• "Food, like any theater, is pricey."
• "The prices for food. For the average middle class like myself it hurts the wallet 😭 lol."