AMC DINE-IN Essex Green 9 Reviews Summary

Food Quality

Pros:

• "Food was good."
• "But the food was good, and the alcoholic drinks were super expensive but tasty."
• "The food was fresh, delivered quickly, tasty and a substantial portion as well."
• "I love ordering their Brussel Sprouts."
• "Ordered a bowl of salmon & shrimp with Asian vegetables and a peach raspberry ice tea. Servings were generous."
• "The best appetizer ever!! Everything was fresh delivered warm and had a great crunch!"
• "The food is good but the shakes are amazing!! The oreo one is definitely my favorite, and its so big!"

Cons:

• "I pre-ordered food to be delivered and NEVER received my food."
• "We ordered a burger as that's as simple as possible hoping for no issues but it was the driest burger ever."
• "The food menu was just fried foods and burgers. Many other items were not available."
• "The Quality of food is HORRIBLE, the CUSTOMER SERVICE IS HORRENDOUS."
• "The food, like other times was HORRIBLE and disgusting."
• "Food is not worth the cost."
• "The food and more so the drinks are marked up."

Service

Pros:

• "The staff was very kind and patient she brought out boxes so that I could read ingredients and see what we could figure out."
• "The serving staff is very nice and polite."
• "Pressed the button to request a waitress and one arrived within 2 min."
• "The server more than made up for it with his excellent service and attentiveness."
• "During my visit, I experience amazing customer service; employees help me navigate toward creating/purchasing a Vegan meal."
• "The staff is very pleasant, friendly, knowledgeable and helpful."
• "The staff here is really great. Everyone is super nice and very helpful."

Cons:

• "No one came by to see if we needed anything else like utensils or napkins."
• "The customer service manager wasn't even at her desk."
• "Terrible service most times. Yesterday the snacks I ordered and paid for never arrived."
• "The service needs improvement they brought my friend his drink 5 minutes after ordering and mine about 20 minutes after ordering it was warm."
• "So my experience (and apparently others) wasn't the best. The waiters no longer take your order in the movie theatre."
• "Service wasn't so great when you get inside the theater room itself maybe it could of been just my server."
• "The service was absolutely TERRIBLE."

Cleanliness

Pros:

• "The theater was clean, the picture quality was excellent and the sound was clear and not so loud."
• "The theater was clean."
• "The theater was clean, and the workers were very nice."
• "Clean environment in the actual theater."
• "The theater was clean and comfortable."
• "The bathrooms are clean."
• "The theatre is always clean, and I love the seats. This by far has become my favorite theatre..."

Cons:

• "Most of the other reviews are correct, the theater itself was not very clean, my table was sticky and the floor was dirty."
• "The floor and chairs I paid for, wet and sticky upon arriving."
• "The rest of the place was chaotic and the bathrtheaters. Very dirty."
• "While some of the seats are new, the theater is still dirty, and seats are broken."
• "Movie theater wasn't clean."
• "It was a pretty dirty theatre though. Trash throughout the hallways."
• "The [men's] rest room is likely cleaned twice a year; if lucky. The smell will foul your nostrils."

Ambiance and Comfort

Pros:

• "The theaters are newly renovated, or at least look like it, and the chairs are very comfortable."
• "This move theatre has a great service of food inside and outside."
• "The movie theaters are spacious with very comfortable seating."
• "What a wonderful way to enjoy a movie! I experienced comfort like being at home!"
• "The seats were comfortable with a good amount of leg room (dozed off a few times)."
• "This is my go to theater. Love the recliner seats and the dine-in experience."
• "Each seats got small cute round table and spacious leg room and seat itself was very big."

Cons:

• "The popcorn was so stale, not really warm and multiple people were able to walk over to it and talk over the popcorn."
• "A little slippery with dirt and grease from food and the seats are too soft."
• "Theater 6 is very smelly and hot as mentioned by others."
• "Popcorn was overly salty."
• "The seats and floor are sticky and smelly."
• "Chairs are falling apart and are extremely uncomfortable."
• "The seats are not entirely comfortable... I think because it was designed for space to eat."