College Point Multiplex Cinemas Reviews Summary

Cleanliness

Pros:

• "Theater is clean. Following CDC guidelines."
• "The employees are very helpful and professional."
• "Their cinemas are clean and they have recliner chairs with a little table where you can put all your snacks."
• "Nice theater clean updated seats."
• "They are always kept very clean."
• "Theater was very clean, friendly staff."
• "The facility is clean."

Cons:

• "This movie theater was dirty the seats weren't clean wrappers and food behind the seats."
• "It was disgustingly dirty all over."
• "Theater is surface 'cleaned' but this isn't one of the immaculately cleaned theaters."
• "The whole movie theatre is a bit outdated. The carpets seem kind of old and the bathrooms as well."
• "Bathrooms are not clean."
• "The state of the floors was disheartening, as they were littered with popcorn and trays, giving the impression of neglect and poor cleanliness."
• "The theater room was filthy, seems like there wasn't a cleaner for when the movies finish."

Staff and Service

Pros:

• "The employees were real nice and polite."
• "The staff was very friendly and helpful."
• "Staff are very friendly."
• "The workers are very helpful and friendly."
• "Very friendly and helpful staff."
• "The floor employees are exceptional."
• "The management and staff deserve a applaud, they were very professional."

Cons:

• "Management is a clueless and a LIAR."
• "Customer service wasn't the most engaging."
• "The supervisor was giving me attitude and making me feel like i was stupid the way she was talking to me."
• "The lady was so rude and with altitude rushing me to order clearly with no customer service at all she didn't wanted to be there."
• "The attitude of the old lady who checks tickets on the second floor is extremely bad."
• "Manager was unprofessional and took offense when we inquired about the issue, possible solutions & refund process."
• "The manager seemed annoyed by me and only was he not helpful he was also really rude."

Facilities and Amenities

Pros:

• "Escalator or stairs take you from entrance of the building to the main floor where the arcades, snacks and entry to the theater."
• "They had reclining seats with swivel trays! Such a nice cozy experience."
• "The best thing in the theater are the recliner seats."
• "Great theater with reclining seats and personal table."
• "It's a spacious movie theatre that has seat recliners."
• "The movie theater is beautiful and modern. Designed for adults in mind as well as kids."
• "Seats are the best I have seen in years. Very clean, spacious and you get a swivel table with each seat."