"This theater has taken COVID 19 precautions in keeping the theater clean and safe, as far as seating for the film all seats are booked and there is adequate spacing."
"Staff was following COVID protocol, provided masks if people didn’t have them and were also very friendly and welcoming."
"The theater is clean and as soon as the movie finished, an employee was waiting to wipe down each occupied seats."
"This is a very clean and spacious theater.. The seats are immaculate reclining with foot rest."
"The theater itself is clean, nice, new and has awesome reclining seats and each seat his an actual food tray attached to it which I think is brilliant."
"The facility was so clean the staff was extremely safe and abiding by all the new covid guidelines."
"Everything is brand new and super clean."
Cons:
"The floors are filthy and sticky from spilled soda."
"This theatre was very dirty throughout the halls as I walked to and from movie."
"The women's bathroom was disgusting (literally these girls left feces stains on the toilet seat) and the elevator has a nasty snack odor."
"The seat are filthy, you can feel the springs in them because the padding has deteriorated."
"The theater rooms smell moldy."
"The escalator, the carpeting outside of the theater and bathrooms were a little unkept."
"Bathrooms where worse. Absolute disgusting."
Seating Comfort
Pros:
"The seats are super comfortable, they recline and come with trays which is so important and needed!"
"Chairs recline so you can literally just sit back, relax, and watch your movie(s)."
"The seats are very comfortable."
"Comfortable recliner-style seating with attached tray."
"Seats are comfy and spacious with an luxurious look to them."
"Seats are plush and recline."
"The place is huge, the recliners are super comfortable and the quality of the movie was great."
Cons:
"Security walking across the auditorium and blocking the screen every ten minutes is also pretty foolish."
"Is there anyone who has ever watched at Theater #12, seats H7 & H8, and the seats are not working for inclining and declining?"
"It smelled.... broken torn up seats...seats too close in front of each other......I don't like it won't go there again."
"The seat are filthy, you can feel the springs in them because the padding has deteriorated."
"Parking is bad and the reclining seats are so loud when in motion it disturbs the movie!"
"Seats... may squeak when you shift in your seat."
"The chairs were very bad they need new ones."
Parking
Pros:
"There are elevators & escalators available too."
"Public transportation is easily accessible."
"Nearby to the Lynbrook LIRR, N25, N4 and a few other buses."
"So as far as traveling and parking goes, if you’re taking MTA it’s a 4 min walk from the LIRR Lynbrook station and there’s a parking lot not too far either."
"But if you continue past the theater a block west, and make a left at the first street, there is a municipal lot right next to the police station to park in."
"There is a parking lot across the street."
"You can find parking across the street."
Cons:
"However, there is NO HANDICAPPED parking Anywhere."
"Parking anywhere near the theater can be a nightmare."
"Besides the parking issue, there isn't any parking! At all!"
"In fact, there is No public parking whatsoever."
"What I didn't like was the parking situation."
"Also it was difficult to find parking."
"The only real concern is, as more than a few people have stated, the parking. There isn't really a usable lot anywhere nearby."
Concessions and Food
Pros:
"The bar is good too, and the concession stand has a variety of sweets."
"Food is presented in a generous serving size and plenty of variety."
"The concession stand has everything from popcorn to wine & beer."
"Love this movie theater, food is good and tenders and fries also hot, never have an issue to book."
"Mathew at the concession provides the best customer service I have ever experienced in a theater."
"The concession stand is always stocked, the slushy machines work, and the theater is always clean and comfortable with great service."
"The snack bar even serves micro brews!"
Cons:
"The food was ok and a bit costly."
"The concession takes some time so if it's the weekend or a Friday night, get there early in order to get on line for snacks."
"Being told back to back that food isn't ready is unacceptable it's been literally a hour and no hot dogs are ready 😡"
"Tickets are $16.50 a person and a large drink is about $10 as well as a large popcorn."
"I believe the concession stand prices are obscene (ex: almost $6 for a small bottle of water)."
"The pricing for the drinks and popcorn are pretty expensive."
"They are very expensive, I purchased a small popcorn for $10."
Customer Service
Pros:
"Staff were great."
"The staff was really courteous!"
"Very clean theater, comfortable reclining seats with a tray for food & drinks."
"Nice size theater, clean, good food, I went on a slow day so food didn't take long, management and staff was very friendly."
"Everyone was friendly and approachable. They have the right staff there."
"The employees always make me feel welcome here."
"The staff is courteous and helpful."
Cons:
"There was no employees there to help you."
"Not one person that worked in the theater was available for assistance."
"No one was available to help I got the attention of the security he tried to help but had no information on whether the bar was open or not."
"The people that work here are not helpful at all."
"The customer service really sucks."
"Some of the workers need to be more customer focused, paying attention when taking an order, not talking amongst themselves when there is a long line."