Regal Essex Crossing Reviews Summary

Category: Movie theater New York

Address: 129 Delancey St, New York, NY 10002, USA

Phone: +18444627342

Rating: 4.6
based on 226 reviews.

Seating and Comfort

Pros:

  • "Clean, modern, big reclining seats, food trays, large theaters, all raked seats, and lots of windows in the common areas so it doesn’t feel like a dungeon."
  • "It's always clean, the people are very nice, there's a space to store your bike, the seats recline and are super comfy."
  • "The seats are huge and recline."
  • "The reclining chairs are always comfortable."
  • "Very nice and clean. Love the reclining seats."
  • "The seats recline and are super comfy."
  • "The seats are wide and VERY comfortable with leg rests."

Cons:

  • "The visual of the building outside replicates how great it looks inside. However, first row seating is directly under the screen."
  • "Buy tickets in the 1st two rows at your own risk! The front row is just inches from the screen and I have never been in a theater where there was so much distortion."
  • "I made the mistake to think that every seat in a theater allow people to see the movie. I was in room 11 in the first row. This was ridiculous, you couldn't see anything, the whole experience was terrible."
  • "Had a horrible experience sitting in the front row of an RPX theatre."
  • "But my seat the electronics were not working, everyone was reclining while i was on this stiff chair."
  • "Terrible first row seats. Should be illegal to sell those seats at all let alone ridiculous prices they charge."
  • "Granted, the first row or two are insanely close to the gargantuan screen."

Staff and Service

Pros:

  • "The staff is very friendly, especially Taylor who checks your tickets at the entrance — he is the sweetest person."
  • "Know some of the staff very well and they are always friendly."
  • "The staff is always courteous and friendly."
  • "Every staff member goes above and beyond and I think it’s because the greeter Edgar And his customer service skills."
  • "Theater was very clean, staff was amazing and friendly."
  • "Plenty of friendly and attentive staff."
  • "The staff is helpful and management looks to be making an effort."

Cons:

  • "Also consession stands were closed on the second floor on a Friday night."
  • "Comfortable seats. Terrible bar and rude staff though."
  • "The people there are rude and disrespectful. No understanding what so ever."
  • "We waited almost 20mins until someone came and explain the situation."
  • "We asked staff if they could do anything, and they just SHRUGGED."
  • "A worker with short curly hair and glasses on the RPX floor behind the concession stand last night was extremely rude when asked a simple question."
  • "Uninterested staff: they really do not care, about anything."

Cleanliness and Maintenance

Pros:

  • "The bathrooms were pristine during my visit."
  • "It's clean, recliner seats are comfy & bathrooms are clean."
  • "The theater, clean!"
  • "The theater was sat in was clean and the chairs are roomy."
  • "Everything is clean and well maintained."
  • "The place is extraordinarily clean (including the bathrooms)."
  • "everything is really well-maintained and very clean from the theaters, lobbies, and everything else."

Cons:

  • "Really sad writing this review because I love this theater. It has gotten in bad condition recently."
  • "Popcorn is thrown all over the place, drinks are spilled everywhere."
  • "The exterior of theater looks new and clean, but when you walk into your theatre the seats and floor are full of drinks and food."
  • "My seat today had some crumbs on it and I had to clean before sitting."
  • "RATS!!!!!! I saw a review about this issue in theatre 6 5 MONTHS AGO. Yesterday, I watched Dune 2 in theatre 6 and saw two rats."
  • "My child’s bookbag and belongs were stolen while he was on a school trip."
  • "The bathrooms are SPOTLESS and chic, like checking into a fancy hotel."

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