Showcase Cinema de Lux Cross County Reviews Summary

Customer Service

Pros:

• "The manager on duty was helpful and remained calm as he was dealing with several customer complaints about the same issue."
• "Their employees were also polite and friendly."
• "The staff was courteous and helpful."
• "The employees are friendly and helpful."
• "The staff is very nice."
• "The staff where all friendly, very helpful, pleasant to talk too."
• "Staff was very polite and very helpful."

Cons:

• "TWO stars for the concession staff. Sour faces, snippy attitudes & less than welcoming demeanors."
• "Staff have a bad attitude."
• "Service is so slow and they ran out of all the good candy."
• "Stephanie Brown a so-called Mgr at cross county Yonkers NY is a ANGRY person... She Has an EXTREMELY BAD ATTITUDE."
• "Im giving 2 stars because the girl that served us at the popcorn counter was sooo rude for no reason!"
• "The people during the day shift are rude and unprofessional."
• "The workers behind the counter were slow as snails and had the nerve to be engaged in side conversations."

Cleanliness

Pros:

• "It was pretty clean too."
• "Place was pretty clean as expected."
• "Theater was spotless including the bathrooms, lobby and food area."
• "The bathrooms here are some of the cleanest I've ever encountered in any movie theater or restaurant – a true rarity and a welcome respite."
• "Its a small place but its comfortable to be in. The parking is free and its clean."
• "The cleanliness of the recliner seats and tables in the actual theater were spotless."
• "The entire establishment is clean and smells nice. Even the bathrooms are spotless."

Cons:

• "The ladies room forget it I thought I walked in a homeless shelter rest room. It reeks of urine to the 5th power."
• "It is always so sticky. Every surface."
• "The bathrooms they were dirty and smelled really bad like they hadn’t been cleaned all day."
• "The floors were dirty and sticky, there were MICE running around the lobby and in the theater!"
• "The women's bathrooms were disgusting with toilet paper everywhere and three of the seven stalls had pee and poop clogged into the toilets."
• "When you walk into the lobby the decor is nice however, there was a lot of trash all over the floors."
• "There was vomit all over the seats and running down the floor."

Facilities & Amenities

Pros:

• "Good parking lot."
• "You can buy concessions/snacks here."
• "Convenient outside free parking which is well lit during dark hours."
• "Big stadium style seating, with trays to hold your treats."
• "Quite comfortable movie theater, recliner seats with attached tray tables and ample spacing between the rows."
• "For some pre-movie fun, the theater also features a small play arcade area."
• "Inside the cinemas are comfortable, reclining chair with drink holder and a place for those using a wheelchair."

Cons:

• "Not many options available in the concession stand."
• "I unfortunately got a seat that had broken buttons (the footrest stayed upright and wouldn't go down)."
• "Everytime time there’s one long line to buy popcorn/snacks."
• "The only flaw this place has is that the food is way overpriced."
• "The reclining chair doesn’t recline enough with a trey that prevents you from getting in and out chair freely."
• "The theater chairs are all uncomfortable. The cushions are worn and the chairs make u slouch down."
• "My only concern is that the first 3 rows are way too close to the screen and you will literally have to look straight up to watch anything."