Pep Boys Reviews Summary

Customer Service

Pros:

• "He is very knowledgeable and easy to work with."
• "Totally awesome service. Treated me like royalty."
• "The person at the front was friendly and very professional."
• "Everyone there was friendly, professional, and great to deal with."
• "The staff was friendly and very professional."
• "Customers being taken care as soon as they step in."
• "People were very friendly, informative and kept me informed on the progress of my vehicle's maintenance."

Cons:

• "I stood in front of the checkout counter for 5 minutes and was not acknowledged."
• "Horrible experience in an area full of other body shops that I will now be going to instead for anything needed as pep boys has shown it’s true corporate colors and doesn’t care about their customers only profit."
• "I am going to cancel my pep boys card as a result of bad service."
• "New management is untrustworthy. I brought in my car that has been making a roaring noise for a while and they said that they hear no noise and that it's just regular car sound."
• "Beyond terrible - they don't know how to handle their workload, or schedule customers."
• "Make an appointment to be told to wait an hour in a full waiting room."
• "Also front desk cashier person was very dismissive and rude."

Quality of Work

Pros:

• "The staff at the Veterans Road location are knowledgeable and professional about what is required to fix an automobile."
• "This man is the best thing that happened to that location. He is courteous, knowledgeable, and accommodating."
• "They gave me the best price out of all the tire places on the south shore."
• "The only Pep Boys I'd ever go to. The staff here is both knowledgeable and courteous."
• "The workers are all respectful and professional and the service provided is top notch."
• "These men are very honest. They didn't try to up sell us when we asked them to look at my brakes after coming in for a new battery."
• "They have been able to diagnose the issue quickly and appropriately."

Cons:

• "Staff is good but which I select tire they install wrong tire then they tell me we don’t have the same tires which you asking for so we put other but without my permission."
• "When they did the oil change they failed to put the engine oil cap back on the Vehicle."
• "Got my car problems fix at first, they made a mistake my car break down at highway I called told them the car won’t be able to move, I have to get it towed in."
• "This Pepboys tried to scam me to an absurd level... The last time I went for an oil change they come back telling me that my car has all of this work that needs to be done on it... and that it was going to cost around $3,000."
• "Never ever going there again, ever! Went there to have a nail in my tire removed... 2hrs later received a call stating that they couldn't do & I needed to replace my tire-what a joke."
• "The replacement part that arrived was defective, and could not be used."
• "Mechanics could not figure out how to replace a light bulb in a Hyundai Elantra, 3 separate mechanics tried."

Management

Pros:

• "Ash - the Manager, he is really an amazing person with great attitude and very knowledgeable of his products and services."
• "Always have a good experience here. Mgr Cheikh very helpful and pleasant."
• "Ash does a great job at keeping me updated on what is needed on my vehicle."
• "WANTED TO LET YOU KNOW ABOUT YOUR EMPLOYEE ASH HE WENT ABOVE AND BEYOND AND MET ALL OUR EXPECTATIONS IN FINDING A SOLUTION TO OUR SITUATIONS ON HANDS HE MADE HIS CUSTOMER a #1 PRIORITY."
• "Benito and Alexander were very friendly, knowledgeable, courteous and provided outstanding customer service during my inspection renewal experience."
• "The manager was considerate, thorough and discussed all my options in detail."
• "Met Ash the service manager upon entering and he was the complete professional."