Applebee's Grill + Bar Reviews Summary

Service

Pros:

• "The server Maggie was exceptional."
• "Maddy is by far the best server! We love her personality and her excellent customer service."
• "Really good service (I wish I remembered our waitress’ name). She was amazing."
• "The waiter Leo was outstanding! Polite, professional and prompt."
• "Waitress Laci was amazing. She made sure we was all ok."
• "Our server was great! I kept forgetting her name but she's pregnant and her last day is this Sunday 10/14 for maternity leave...anyway she made our experience great along with the great music and food!"
• "Our server Tiana was so amazing."

Cons:

• "Service was appalling... After waiting over an hour for our food my steak was overcooked as was my wife's burger."
• "Server dropped hot fries on my son, never replaced or manager over to apologize."
• "Terrible waitress and the grilled chicken was ehh."
• "Very disappointed. The bartender, Kristin, was extremely preoccupied with her phone."
• "They had the poor bartender also being a waitress so not only did she have to pour drinks she also waited tables."
• "The service was terrible. I waitress took 20 minutes to acknowledge our table and take the drink order."
• "We were seated around 5:10pm and waited 20 mins, no server, we hit the kiosk call server button, we still didn't get service."

Food Quality

Pros:

• "The food was hot and tasteful, and served within a nice time."
• "Sometimes with the Applebees franchise, the menu listing's are the same, however the cook's level of expertise isn't. I had the Fettuccine Alfredo with chicken. My date a salad and desert. Excellent'e !!!!"
• "Food was good."
• "The food was great and all came out exactly how we ordered it."
• "The food was good other than our ice cream being melted."
• "Both were very good."
• "The food was great."

Cons:

• "Quality of food has significantly decreased."
• "Unfortunately my medium rare prime rib was tough to cut and chew."
• "The entire meal was inedible. It tasted like it was dropped on the floor and maybe it was?"
• "On our recent visit to this Applebee's, the steak was raw in the middle."
• "Food is not good at all. Reminds me of microwaveable food."
• "The chicken was fatty and gristly and the pasta was like mush!"
• "The food was lukewarm and had no flavor."

Ambiance

Pros:

• "This location is one of the best I've been to...clean all staff friendly."
• "Inside was decorated festively which was so cute."
• "The atmosphere was generally pleasant."
• "The aroma and atmosphere of this Applebee's after 7pm is heavenly."
• "Thank you Applebee's Grill + Bar for accommodating the Twelve of us."
• "Nice atmosphere, friendly servers."
• "The restaurant was clean."

Cons:

• "People at the table behind us were drunk, loud, and cursing up a storm, so not at all family friendly."
• "The table we were eating at was unpleasant to look at. There was tons of trash on the floor."
• "Very dark atmosphere and our server took over 10 minutes to greet."
• "Over the last few years the Applebee's where I live it's going down the toilet. The food is barely tolerable."
• "No crayons for the kids 😭"
• "Gross black stuff floating in my glass."
• "We had to ask to have our table cleared of empty plates."

Management

Pros:

• "That's great management, so thumbs up to the manager."
• "The staff and manager were very friendly and gave good customer service."
• "Alex the General Manager is the most personable manager ever."

Cons:

• "Worst applebees that my family, friends, and i have been too. Out of 4 times i went the kitchen took over 30 mins for just appetizers and the management is incompetant."
• "The assistant manager (Jerry) could not make a slight switch out for fries when we said we would pay for the switch."
• "Poor management...people were complaining about cold food and it not coming out all together as we were sitting there waiting and the same thing happened to us."
• "I hope they clean out all the employees and management, everyone was rude, the place was dirty, and a managers don't care at all about the customers."
• "Managment proceeded to tell us that it's been a crazy night and she has 5 tables she is dealing with this issue."