Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Roxanne at the Front desk was the best.. She went above and beyond.. Her customer service from the very beginning to the end was phenomenal."
• "Best customer service and automotive knowledge around!"
• "Everytime i go i get treated with great customer service and any work that is needed on my car is at a reasonable price at a timely fashion."
• "Charlie and the guys were fantastic! They were fast efficient and very knowledgeable on product."
• "Customer service was amazing."
• "Evans came out like an angel, he was super kind and helpful."
• "The staff greeted me with warmth and professionalism."

Cons:

• "They refused to honor my warranty."
• "They also have fake tough guys who work there and threaten you."
• "The staff are completely unprofessional."
• "The front desk is missing communication with the shop manager very disorganized."
• "No sense of RESPONSIBILITY."
• "The staff was not friendly and they did not help at all."
• "Zero communication skills, rude, no ability to take accountability for their terrible service and confrontational."

Efficiency and Timeliness

Pros:

• "I had the best experience with Mavis! They let me know what was going on every step of the way!"
• "Highly recommended this place for any work."
• "Had me out in an hour...couldn’t have had a better experience!"
• "Roxanne and Cory both went above and beyond and got me all four new tires done in about 1 hour."
• "They had my car in and out in under an hour."
• "Within 5 minutes my car was already in the shop and on the lift which I was shocked and impressed to see!"
• "I was in and out within a few minutes and staff was incredibly helpful and understanding."

Cons:

• "I had a 9:00 appointment on a Sunday morning... at 10:15 they still hadn't gotten to my van."
• "Two days to change 1 flat tire."
• "Appointment was 11am-12noon. Was told 1 guy is out. It took around 2.5 hours for them to replace 2 tires."
• "They only took my car inside to start the work well after half an hour from when I got there."
• "Second time I dropped off my car they told me it would be an hour I come back two hours later and they haven't even touched it yet."
• "Waited over an hour and a half before they even touched the car although I had an appointment."
• "Had an appointment for an oil change. Waited an HOUR AND A HALF past my appointment time for my car to even be brought in to the garage."

Pricing and Charges

Pros:

• "The pricing was reasonable."
• "The oil change was extremely affordable."
• "Great prices."
• "Tires were cheaper than Costco. Had my change oil my brakes done too with a discount."
• "The prices are very affordable, with a variety of choices."
• "Great prices and quick turnaround."
• "Very reasonably priced and was in and out in a good amount of time."

Cons:

• "They ended up changing all 4 tires and charged me $2000 I did not have for it."
• "Then when I went to pay the bill it was completely wrong and they were trying to charge me more money."
• "Con artists! Stay away! I was overcharged for Good Year Eagle Sport tires."
• "They charged me $600 for parts, total equating to over $1000."
• "They will overcharge, they will definitely tell you things you need fixed, that actually don't need any fixing."
• "I was overcharged for Good Year Eagle Sport tires."
• "They charged me $169 for a wheel alignment I did not ask for."