ZACA CAFE Reviews Summary

Customer Service

Pros:

• "If Vanessa is there, you are guaranteed incredible customer service."
• "Service was professional and courteous."
• "Vanessa was fantastic!! When we first arrived it was busy but she took care of us right away and was the perfect waitress checking in at the right times."
• "Service from Vanessa our waitress was A++."
• "We were seated immediately our waitress Vanessa gave us amazing service despite having many more tables to serve and the staff was friendly and helpful."
• "The service was friendly and helpful."
• "Service was great, the server was so attentive the owner stepped out to let me know where the best spot was for my office work."

Cons:

• "With that being said, there was a wait to get a table and once seated there was a wait to have our orders taken."
• "Sat there for over an hour and they never served me, my lady, and our son food."
• "However this was the worst service I have had in a long time."
• "The first server was very attentive. The server who relieved her was terrible. She didn't check on us at all."
• "When you call to tell them about the order, they say ‘can you hold’ and leave you hanging."
• "I’ve had to get up and ask for my check twice due to them taking forever."
• "It took 15 minutes for someone to even come to our table, and 40 minutes to get our order taken, and another 30 for the food."

Food Quality

Pros:

• "Food came out quickly and was hot and fresh. The grits are to DIE for. They were sooo creamy and perfectly seasoned."
• "Salmon, pot pie, and all the sides are bomb, too."
• "The flavors were bold and yummy. Not too salty or heavy."
• "The chocolate-pecan cookie can easily upstage Levain's (get it toasted)."
• "Food was awesome. I ate the platter with grits and hubby had burger and fries (which are from fresh potatoes and quite delicious)."
• "The food was AMAZING."
• "The mustard fried chicken with waffles, which was tasty and succulent."

Cons:

• "They also missed something that we ordered and we didn’t realize until we looked at the emailed bill late on that evening."
• "THE ONLY THING IS whoever is in the kitchen needs to lay off the salt."
• "Often way too late with their order, and often forget items."
• "But the fish was subpar. The fries where great but the fish was unseasoned."
• "They have great chocolate chip cookies. Today unfortunately they were selling burnt chocolate chip cookies."
• "I ordered the shrimp and grits, which were seasoned well but watery and undercooked as well."
• "Then the French toast that I ordered was burnt on some sides with the strawberries incredibly soggy."

Ambience & Decor

Pros:

• "The ambience is small, was clean and friendly."
• "It's such a great place to dine! I loved the environment and people."
• "Great atmosphere, copious outdoor seating, and very tasty fare."
• "This spot is decorated floor to ceiling in African art and it’s lovely. Down to the lights!"
• "Really nicely decorated. If you identify as a black woman, you will feel celebrated seeing all of the vibrant art on their cushions, paintings and other decorative pieces."
• "The decor feels distinctly cross cultural, as a strong West African motif dances with a few 'new Brooklyn' fixtures, like a changing chalk-marker menu wall, and Edison-bulb hanging lights."
• "Atmosphere was comfortable and laid back."

Cons:

• "Also, it was very cold and every time the door opened and closed, the whole restaurant was blasted with cold air."
• "This spot is super tiny. So you’re elbow to elbow with folks when it’s a busy Saturday."
• "Worst experience here, waiting for 1/2 hr to be seated for 2 with a reservation, once seated, order was taken and we waited."
• "But if there’s barely anyone there and you’re off in the other part of the shop and have me waiting 10 minutes, then I’m good."

Value

Pros:

• "Great prices too."
• "They give large portions and very reasonably priced."
• "Such a great spot and the prices are so reasonable for the quality of food you enjoy."
• "Really good value and quality of meals for the price."
• "Also, so much food for the price - great value!"
• "Great portions and prices."
• "The entire menu is fantastic (and reasonably priced)."

Cons:

• "Only drawback was that there is a charge for re-fills on drip coffee but overall a solid experience."
• "I paid $21 for this thin piece of salmon. Extremely disappointed."