Meineke Car Care Center Reviews Summary

Customer Service

Pros:

• "Great customer service, really kind people and the waiting area is definitely nicer than previous Meinekes I've been to."
• "I've had two recent appointments at Meineke car care. One for front brakes and rotors and the second to replace a headlight. Customer service and work done was excellent."
• "These guys are awesome and very helpful, which you don’t find in people today."
• "Kat, the manager, delivers excellent customer service, and you can tell she enjoys her work in spite of daily challenges."
• "Chris and Shane here at this location is great! Excellent customer service!!!"
• "I would highly recommend this Meineke Car Care Center. I was warmly greeted by Chris who is very professional."
• "The staff was friendly, helpful, and knowledgeable."

Cons:

• "Unfortunately they do not honor appointments."
• "I walked out and they will never get my business. VERY UNPROFESSIONAL AND LAZY!!!!"
• "The manager showed no sympathy and no time management skills and he was very rude and unprofessional."
• "They are unprofessional! I made an appointment online and when I got there they told they don’t follow the online scheduling."
• "Please stay very very far away, they are not any more affordable and very bad service."
• "Service was horrible. Very unprofessional."
• "Do not go here!!! Very unprofessional!!!!!! Was told all day long that I would get my oil change within an hour."

Quality of Work

Pros:

• "The mechanic osman was very welcoming, gave me a detail oriented explanation and quote me for the best price out of 5 other shops I called."
• "They were friendly, personable, thorough and didn't charge me a crazy, super expensive amount."
• "The repair work was done very professionally and I didn’t have to wait that long to have it done in quality so far very good."
• "mechanic was super quick and did a great job."
• "Within five minutes of them lifting the car the problem was identified and within two hours. It was resolved."
• "They fixed the issue without any issues and was fair in the evaluation and maintenance of the vehicle."
• "The auto service repair technicians are adept at their chosen profession."

Cons:

• "They installed the wrong parts and caused damage."
• "Horrible mechanics. Gave them two times to replace my ignition coil in my car and those two times they failed to fix anything."
• "Charged her $75 for a $5 autozone terminal, car didn't start next day."
• "THEY ARE NOT GOOD MECHANICS...THEYVE HAD MY CAR FOR OVER A MONTH AND THEY JUST BRAKE THINGS AND GIVE YOU THE RUN AROUND..."
• "Caused serious damage to my Nissan Sentra 2016."
• "I took my car to get fixed the heater, now the AC and the fan is not working."
• "Took my car twice for leaking antifreeze and it's still leaking."

Professionalism and Honesty

Pros:

• "These Dudes are Honest."
• "I am very thankful to Ron and Mack for all the time they put into trying to get a solution to my problem with the truck."
• "Mustafa General manager of that store very professional! Will go beyond measures to make sure you as a customer are satisfied!"
• "Their professionalism and expertise were truly commendable."
• "I wholeheartedly would recommend to anyone. Very polite and knowledgeable."
• "Finally found a trustworthy auto repair shop that doesn't leave you feeling like you've been robbed after a repair."
• "The Mechanic a young man knows what he is doing."

Cons:

• "Shameful Roselle Meineke shameful."
• "I will not be using your services again. I showed up for a scheduled oil change at 10:30am, only to be asked to come back a couple hours later due to a shortage in staff."
• "I could go on but return because it's a convenient location but I no longer trust them."
• "Ronald is the only issue in the store all others were courteous."
• "Very disappointing. I won’t be using them again, and warn anyone to think twice before doing so themselves."
• "The manager showed no sympathy and no time management skills and he was very rude and unprofessional."
• "These guys are thieves.... simple."

Efficiency and Timeliness

Pros:

• "I will absolutely be back again and I'll be sure to recommend him to my family, friends, and acquaintances, Thank You Ronald 🙂"
• "The manager Mou helped me out and made my experience hassle free & fixed my car in a timely manner!"
• "They saved the day and got my car back on the road in no time."
• "I received a call after they checked the car and another call 20min before the car was done."
• "Was able to do it right then and was done in 2hrs."
• "I just bought my first car and I was cautious of who I would bring it to to get it fixed, as I am very unfamiliar with cars. I went to this meineke and I left overly satisfied."
• "Great Service! The owner is a very kind person!"

Cons:

• "Be prepared to spend the whole day there."
• "You might want to go out and grab a bite while they do magic."
• "I called Meineke yesterday and was told to come in the morning because they were busy. I went in for an oil change at 8:30am and was told by the girl at the desk they have another location that opened and that they don’t have the tools to do an oil change."
• "Went to get work done on my infinity Q50 on Thursday noontime... now have to wait until Monday."
• "I brought my car into Meineke on a Thursday morning and was told it was going to be fixed by 4 pm that same day. It’s now Monday and I still doesn’t have my car."
• "I had an appointment today at 8am and no one showed up."
• "Do not go here! After having brake pads for 3+ years I went and the changed brake pads and rotors. Less than a year later they tell me I need brakes and rotors again and did not honor the warranty."