C&J Automotive of Berwyn Reviews Summary

Customer Service

Pros:

• "Bob took care of me so well."
• "C&J is hands down the best in the area. Not only they are honest, knowledgeable and professional but Bob and Keith are also an absolute pleasure to deal with."
• "Bob and Keith were both polite and super informative about the services my car received."
• "Bob and Keith answered my questions with great patience."
• "Bob was fantastic to work with and had clear communication with the issues found in my car."
• "Bob Lane was my service advisor and he is easy to talk with and answered all of my questions."
• "Bob, Keith, Julie are upbeat and friendly."

Cons:

• "Manager accepted their mistakes in my email and after 3 days owner contacted me with rude language and warned me like you can talk to my attorney."
• "Please be sure to choose right shop otherwise you will be treated like me by C&J."
• "I have been frustrated though with their billing process as charges are not what was communicated/expected."
• "Everytime I called to explain the manager was more than annoyed to talk to me, cutting me off and trying to tell me 'he gets 50 calls like this a day when this happens'."
• "They were more than rude when I tried to call to explain a problem I was having with my new tires."
• "The owner Bob is RUDE and disrespectful."
• "Bob Lane rushed customer to pay for these repair and threatened on the phone to 'report to the State as customer refusing those work'."

Quality of Service

Pros:

• "They're honest, efficient, and reasonably priced."
• "They explained to me that it probably wouldn’t be done that same day, however the first call I got the next morning was that my car had a new tire and I was all set to go."
• "Their expertise and skill is unparalleled ... and outweighed only by their honesty."
• "The service was prompt and done well."
• "They do a great job explaining issues and always give me options."
• "The prices were very reasonable and you can tell that keeping a customer is important to them."
• "They have a great customer service and did a great job servicing my car and not pushing on changing what does not need to be changed."

Cons:

• "Never go there or be ready to pay more and get ripoff."
• "Took my car somewhere else and they told me that when the old tires were taken off, whoever installed them didn't clean the bead and grind it off. So I had 3 tires that were leaking."
• "Other reviews show that they use the same way to trick some customers to replace unnecessary expensive parts."
• "Absolutely would not recommend having them do an inspection - they are DISHONEST would come up with random reasons why you should give them more money to repair your car in order to pass inspection."
• "2 weeks later the squealing returned."
• "Worst technician and rude owner, please don't choose this shop and get messed up your car."
• "They broke my mini cooper hitch cap and they try to pry the reverse lamp housing from front side and got lot of paint chips and scratches, now my mini looking bad."

Price and Transparency

Pros:

• "They take care of your car -- and your wallet -- like it's their own."
• "The bill was rather large due the struts needing replacement but they added in coupons to help offset the bill."
• "Prices are fair and transparent. It is no wonder that they have a loyal customer base."
• "They were professional and fair priced."
• "They don't try to sell you products or services you don't need."
• "They went above and beyond to make sure I had fair pricing."
• "They offer fair and transparent pricing and are done quick."