Address: 1162 Rossville Ave, Staten Island, NY 10309, USA
Phone: +17183558720
Rating: 4.8
based on 149 reviews.
Customer Service
Pros:
"Always helpful, friendly, informative and honest. It's a pleasure to bring all my vehicles to such a Great place."
"The Customer Service was fantastic Steve and Lewis were great to deal with they went out of their way to make sure everything I needed was done correctly."
"Everyone was very pleasant from my first call to explaining to me what the issues were."
"The staff member are 100% patient and professional."
"Great folks and great service. Worked within my insurance company's estimate to replace my Santa Fe's catalytic converter that was stolen."
"He was very patient with addressing my questions and definitely projected an attitude of service."
"The customer service is 2nd to none. The staff is professional and respectful."
Cons:
"Joe, the cashier employee is very disrespectful and rude to his customers."
"The employee treats customers like lowlives."
"I arrived at 7:30am because their website says they open then (also the person I spoke to on the phone the night before said they open at 7:30am) only to be told when I arrived that they don't open until 8am."
"Called before I went In for an inspection and they said it would be about 30-45 min wait... I come back and wait an hour and no one takes my car."
"SHADY BUSINESS, DO NOT COME HERE! THEY WILL TAKE YOU FOR WHATEVER THEY CAN GET!"
Quality of Work
Pros:
"Lou and Steve were awesome! My car runs great, the price was very reasonable, they showed me what they did and they gave me some advice to keep from coming back."
"Had ongoing problem with front end had it to various shops took my money did a repair to no avail still had same problem went to meinekee dealt with Steve (owner) then lou (manager) THEN HIS TEAM jose and I forget name mechanics I'll call him poney tail Bob took apart piece by piece front end and located problem car runs like new thanks."
"They had the car on the lift in less than 10...They invited me to take a look underneath the car and pointed out exactly how they were going to tackle the job."
"Had a rattle coming from my exhaust they took the time out to explain to me the problem and how they would fix it."
"They completed the oil change quickly and efficiently, and my car has been running smoothly ever since."
"Once again I used them as always for my daughters car … the level of honesty and the craftsmanship is amazing … Louie the manager is a pleasure to deal with … I would trust no other shop on this island !!!"
"Needed oil change and told staff that there was a smell coming into the car... they could have just put one in and charged me - but they were honest."
Cons:
"Meineke is very exspensive for just about anything you will ever need done."
"What was very annoying is that this business like so many others charge extra for customers to use credit cards. It is a huge scam and I had to pay $8 extra."
"Brought my 2005 Santa Fe in to get it inspected & to make sure all was well. Minor wear & tear plus a new windshield got me on the road again, but when I picked up my car I discovered a bottle of Old Overholt with one shot left, 10 empties of Ballantine Ale, and 4 used condoms on the floor in back."
"Got my inspection and oil change done. It was completed quickly. Oil change was very pricey."
"CRIMINALS! i just got my oil changed from them... and it is already at 15% on oil again!"
"Did not inform me of which product I needed so they purchased the cheapest one and it isn't the right part."
"Today brought my 2018 Nissan Roque for inspection... air house scratch my right rear passenger door."
Honesty and Trustworthiness
Pros:
"Louis is truly the only honest mechanic I know."
"They didn’t push for unnecessary work to be done while having vehicles inspected like other shops."
"It's comforting knowing that you're dealing with honest and good people that have their customers' best interest and safety in mind."
"What I like most about coming here is that the staff is honest and trustworthy…. You’ll never pay for something that you really didn’t need in the first place… I’m a customer for life!!"
"Lou, the Manager, is extremely honest and trustworthy."
"They don’t try to upsell me on any unnecessary services, which I really appreciated."
"Their honesty and professionalism is truly appreciated."
Cons:
"I strongly urge everyone not to use this business."
Price and Value
Pros:
"Reasonable prices. Always recommend my family and friends to get their cars serviced and repaired at Meineke."
"Everytime I’m in this specific Meineke I’m always usually in and out quick and always get treated more than fair money wise."
"The price was very reasonable."
"They’ve helped me with 2 different cars with every kind of service ranging from basic maintenance to critical repairs and have always been more than fair with their prices."
"They are quick and priced better than a lot of auto shops in Staten Island."
"Their price is reasonable and service is really above par."
"Been bringing my car here for years, 3rd car. These guys always do a good job, explain everything, stay in contact, and are very fairly priced."
Cons:
"I'm giving 3 stars only because I was charged $30 to plug a hole in my tire."
"I’ve never had an oil change where I was charged separately for the oil filter, while I don’t doubt their expertise $145 for an oil change is too much."