La Nueva Colombia Reviews Summary

Atmosphere

Pros:

• "The look of the place is cute just like the staff. Clean."
• "It’s a nice establishment. There’s outside seating as well as seating inside."
• "Really cute little place! We sat outside and it was very warm and nice."
• "We did outdoor dining and the way they arranged it was pretty cute."
• "The atmosphere is good, nice small spot."
• "It is a very nice dining Alfresco style."
• "The best Colombian restaurant in NY! From the moment I stepped in, they welcomed me to the outdoor/inside with music and recommended their best options in the menu."

Cons:

• "Restaurant no for families with children. The music videos are inappropriate and the loud volume makes it impossible to have a conversation."
• "It’s very hot and stuffy. There’s no AC only some very slow moving ceiling fans so it’s pretty hot in there."
• "The inside of the place is too dark for my taste."
• "Out door dining is full of garbage the area smells like a cess pool."
• "This place isn’t what it looks like. We came because we saw they had crazy unique drinks but the area is very unclean to say the least."
• "The indoor space felt cramped. We were seated in a corner next to the computer station."
• "The music too laud for the day."

Service

Pros:

• "Our waitress was very attentive and patient with us."
• "The service was good, and our waitress was really nice."
• "They were kind enough to apologize for the wait."
• "The staff worked well as a team, different people coming up to our table making sure everything was okay and we had everything we needed."
• "Our hostesses were courteous and helpful."
• "Our food came at a reasonable time and the server kept checking to see if we were good…"
• "The workers in the restaurant are super nice and professionals."

Cons:

• "Service was slow. Waited forever for a waitress."
• "The service there is horrible!! The waitress are nasty and unprofessional!!!"
• "Service was unacceptable could be better with those three waitresses that were present."
• "You wait for your waiter quite a long time."
• "Terrible customer service!!! Poor communication made it very uncomfortable to even continue to eat and enjoy the night."
• "The customer service is horrible and the tip is included in the total."
• "The customer service at this restaurant is terrible."

Food Quality

Pros:

• "The cocktails were very attractive and tasty."
• "The empanadas had good flavor, but dry inside."
• "We had flan for dessert - wasn't too sweet - tasted just right."
• "Entrees were good - meat was tender - large portions."
• "The food was really good but the service here was horrible."
• "The food was amazing! The seafood rice was extremely flavorful."
• "The food is great."

Cons:

• "Our empanadas dry and like a rock."
• "The food tasted good but was served cold- cold to the touch after waiting an hour after the order was placed."
• "Sadly it was a little bit too salty (the telapia) for my taste."
• "The Colombian bread and desserts weren’t the best."
• "Mi husband cazuela was flavorless."
• "The food comes with a side of fries that tasted like it was fried in the fish oil."
• "The food wasn’t even good and cold."

Price and Value

Pros:

• "And if you post to social media you get a free shot 😉."
• "The Drinks ohmygod !!! Really good and huge size."
• "For the price and size I say it's good."
• "Drinks were pretty good! Prices are even better."
• "The prices are affordable!! Must go!"
• "The price was great the drink was delicious and strong the food was delicious."
• "The menu price is much cheaper."

Cons:

• "Drinks were good, they’re very pricey though!"
• "So many bad reviews on here that now I strongly believe they buy their followers on instagram!"
• "29.95 a drink is not even worth it."
• "I asked for the bill $170 for 3 appetizers and 4 drinks!!"
• "The large drinks are large(highly recommend sharing with two ppl, wish the server would have gave us that tip) but they were terribly strong and lacked in flavor."
• "Check your receipts! The menu price is much cheaper but 'their system is updated' so they charge more without informing the customers."
• "Was over charged. The tablet we were forced to place an order from didn't match prices on the receipt by over $20."

Management and Organization

Pros:

• "The staff worked well as a team."
• "We were served within 15 minutes of ordering."
• "I came here at 7:00 and we got seated really quick."

Cons:

• "It seems the place lacks a lot of organizational skills. It's not a tight ship."
• "They need improvement with managing the place."
• "No leadership, no management whatsoever."
• "They really need to hire a better manager because it’s the worst place to visit in queens."
• "Absolutely no communication between the waiters."
• "OWNER NEEDS TO TRAIN THIER WAITERS HOSPITALITY CAUSE THEY DONT HAVE IT SO RUDE ! Really RUDE."
• "They need a better system because I see a lot of the same reviews."