Address: 5237 Milford Rd, East Stroudsburg, PA 18302, USA
Phone: +15704310160
Rating: 4.4
based on 315 reviews.
Food Quality
Pros:
"Portions and prices are good; and the food very tasty."
"The mofongo was delicious & a very generous portion."
"The food was fresh and flavorful, I ended up eating the whole plate full."
"The chicken was cooked to perfection, moist and full of flavor from the skin to the bone."
"The food is GREAT ! THE BEST if anything."
"The meats were tasty, the baked goods are phenomenal, the ice cream has some unusual flavors and some favorites which are rich and creamy."
"The food was absolutely amazing."
Cons:
"The only good thing of the bandeja paisa was the sweet plantain & the sausage. The rice hard as a rock, beans no flavor meat dry, pork chops didn’t even try them."
"We pay a high bill for low-quality cooking."
"The food was not the best and the food is super pricey."
"The only flavor on the ribs was the BBQ sauce. The ribs themselves were not seasoned."
"The food was mediocre. Not bad but not amazing."
"I wouldn't recommend the grill chicken, It was a bit bland, chewy & dry not charred grilled as one would expect."
"Didn't like food at all, I had some cheese pancake type of item... it tastes like old boots."
Service
Pros:
"The staff was amazing and very attentive as well."
"The staff was very nice and attentive."
"Loved the server especially she was so lovely and had an amazing energy."
"The gentleman at the register was very kind and welcoming."
"The staff were all very pleasant and helpful."
"Service was very good and welcoming."
"The server and counter staff were extremely welcoming to us."
Cons:
"One feels crowded when sitting in the dining area, and with the customer restroom closely nearby."
"The staff didn't understand English very much."
"Service was super slow! It was like pulling teeth from the servers."
"I give this place 0 stars! Do NOT go here and waste your time! We waited over 2 hours!"
"It was a horrible wait time we sat down at 115 and didn't get served till 215."
"Meet was definitely precooked a few days before. Took very long time to get our order ready."
"We had some difficulty communicating with our waitress."
Ambiance
Pros:
"Love this place found it by chance and went back twice before our vacation was over and the owner is super sweet."
"It is a family owned business and you can see and feel the love that they have for each other."
"The views here are of old world style, piped in music is relaxing and we sat by the fireplace which only adds to their atmosphere."
"What a wonderfully wholesome restaurant. Great Latin food at a reasonable price, in a great atmosphere."
"The decor, the friendly atmosphere, the music and weather all combined to create the perfect, relaxing ambience."
"It’s a cute, family oriented restaurant."
"The atmosphere is the most comfortable I've ever felt and I have massive anxiety."
Cons:
"The venue could use an update to its bathrooms badly and seating, as the tables are a bit wobbly and sitting by the windows when it’s cold you’ll feel a draft."
"Only complaint is the lighting in dining room is too bright, needs to be softer for ambiance."
"The place was packed on a Saturday afternoon."
"Very poorly managed/organized."
"The restaurant is small and kind of out of the way with a nice atmosphere inside."
"The place is outdated and a bit rundown with no ambiance."
"If you are looking for 'ambiance,' this is not the place."
Management and Staff Behavior
Pros:
"The owners and her family are just the sweetest."
"The owners are the friendliest, most personable people. Much love to Pocono Cafe, 10 outta 10"
"The owner Theresa and her daughter Gina made us feel like we have known them forever."
"The staff here are so sweet you won't be able to leave without smiling."
"The owners Theresa and Jose are so warm and genuine!"
"The entire staff was friendly, and made our visit there very enjoyable."
"The owner was great and very attentive, her recommendations for food was helpful."
Cons:
"This place has a lot of potential; however, until the super rude owner learns how to treat her customers, it will struggle to be a premiere spot in the area."
"The RUDE BLONDE LADY SAID 'I DONT HAVE TIME TO GET YOU A TABLE TOGETHER!!'"
"Probably the most inconsiderate customer service of any restaurant I have visited."
"Came in for first time experience and they would not accommodate us outside."
"When we entered the lady was talking with some people and my cousin was looking at the place and the lady at the register said in a Bad WAY what do you want."
"They took half an hour to attend us and the girl gave us an attitude for not letting her know, even though she saw us arrive?"
"The owners took ZERO responsibility! Have to take them to court."