Empanada Mama LES Reviews Summary

Category: Colombian restaurant New York

Address: 95 Allen St, New York, NY 10002, USA

Phone: +12126730300

Rating: 4.3
based on 272 reviews.

Food Quality

Pros:

  • "The shredded chicken had a nice flavor."
  • "Had the best EMPANADAS IVE EVER HAD!"
  • "The empanadas were very well made, and quite flavorful."
  • "A flavor explosion of shrimp, scallops, and crab meat in your mouth!"
  • "The Belgian & Banana Empanada... was a delicious combination of rich chocolate and sweet ripe banana in a flaky pastry was a dream."
  • "The tostones were the best I’ve had in a long time."
  • "The empanadas are so good!"

Cons:

  • "Everything else we order was disgusting."
  • "The empandas wasn't good at all."
  • "Way overpriced empanadas with weak sauce."
  • "The steak however was like leather lol I asked for it medium and it was very much over cooked."
  • "Food is sub par."
  • "The Mac and cheese was good, but too rich for me."
  • "The steak and cheese one I didn’t really like - the meat wasn’t tender and the cheese sauce tasted very basic to me."

Service

Pros:

  • "Our waiter's name was Angel and his customer service and knowledge of the items on the menu was superb!"
  • "Service was great. They were super accommodating."
  • "Super friendly bartender."
  • "The staff was willing to accept a delivery for the custom cake he ordered for dessert and was very discreet about it so it was all a surprise!"
  • "The staff is friendly and accommodating."
  • "Service is accommodating, quick and polite."
  • "Great service too."

Cons:

  • "The waiter had a bad attitude from jump and really didn't seem like he wanted to be there."
  • "Went here with my friends and was so excited to try the food but the service was terrible."
  • "I was highly disappointed with the service."
  • "Slow service, even for a non busy night."
  • "The lack of communication is horrible."
  • "Service is lacking (I had to grab a menu from a different table when we were seated because we didn’t have any at ours)."
  • "It was hard to get our servers attention."

Atmosphere

Pros:

  • "A mixed group always, and great atmosphere for any gathering; be it a meeting or meet up."
  • "Great food, great atmosphere, and great service."
  • "The place was playing wonderful, upbeat music that really brought the place alive."
  • "It's nice to have 24hr vegan options!"
  • "Staff treats me as if I’m part of the family and it’s a great vibe."
  • "This place has an amazing atmosphere if you want to escape for a little bit in this big city."
  • "Very island themed."

Cons:

  • "There's a short manager that yells at staff in front of customers."
  • "Just be prepared to deal with a trashed space + attitude from employees."
  • "The place is pretty small and crowded and very loud."
  • "We had the misfortune of sitting next to a large group of very shrill, very drunk women..."
  • "Sometimes lines are really long and there are times rowdy customers are causing a disturbance."
  • "They were walking around not saying excuse me being rude definitely not a classy joint."
  • "Manager was very disrespectful and told me that it isn’t his issue that they had messed up on the order."

Accessibility

Pros:

  • "This place is open 24 hours!"
  • "It's currently open 24/7."
  • "Also located 5 minutes walk from the D train."
  • "They are open 24 hours, so you can count on them even in the late hours."
  • "They are also 24 hours so you can get a fix for that craving anytime!!"
  • "They have indoor seating and dining as well as a bar area."
  • "Indoor and outdoor dining with excellent music."

Cons:

  • "Do not get delivery from them. Their delivery times are not up to date and will be marked delivered before delivery and tend to give incorrect orders."
  • "I had to LEAVE WORK, wait in line for about 45 mins to speak to someone."
  • "I ordered food at 11:15am. Delivery estimate was 11:51. At 1:30 the food was still not delivered."
  • "They also will make you wait outside for your order, even if it’s raining as it currently is."
  • "Not wheelchair friendly, def no parking, and kid-friendly assuming certain hrs."
  • "Ordering for delivery? Good luck! None of their delivery drivers speak english."
  • "But be aware of the tip that will be automatically added 18%, 20% or 25%."

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