"Staff throughout the building, not just in one shop, we’re incredibly friendly and helpful."
"Staff was top shelf."
"People working here are very friendly, and it's worth noting cleaning staffs keep outside tables as well as inside exceptionally clean."
"Everyone is kind and happy to assist."
"Excellent and quick service, very friendly staff."
"The serving staff was impeccable."
"The staff was super kind and respectful."
Cons:
"However on this last visit for me staff were rude, didn’t greet or wait on me."
"Food is great, but had a very bad experience with service. Got double charged for my meal."
"Waiters walking around and not looking at the tables just talking between each other with no care of customers."
"Instead I witnessed a very divided team where upper management couldn’t be bothered getting their hands dirty."
"A weird security guard had nothing better to do but followed us as we were simply walking around browsing and enjoying the atmosphere."
"It was some of the worst service we have had in a long time. The bartender was not engaging."
"The service was slow, robotic and shaky."
Food Quality
Pros:
"Gorgeous stunning food hall building in seaport featuring T brasserie and T cafe that serves lovely pastries, bread coffees and of course full menu at their brasserie."
"Food is great, but had a very bad experience with service. Got double charged for my meal."
"Restaurants are very good. I haven't been disappointed with the few I've gone to."
"Their Black forest cake was amazing! Perfect cake."
"The pizza was super flavorful with the truffles, and the egg and cheese was a great balance."
"The vanilla rum cannelle and the pain au chocolat are worth trying too."
"The warm roast beef sandwich was great."
Cons:
"Didn’t much like the pizza and pasta at Frenchman’s Dough."
"Be careful when you buy fish from the sea food counter. I discovered worms in the pieces of cod filet."
"For the pastry i thought i ll give it a shot, 22 bucks… wowww disgusting."
"Unfortunately, the cupcake had no banana taste in the batter - it was just a plain white cake, not moist, more on the dry side."
"The shrimp smelled and were not fresh."
"We tried the ice cream and crepe and they are disappointing."
"The raspberry croissant is actually so bad."
Ambiance and Decor
Pros:
"Not to mention the beautiful spotless decor!"
"Everything's is perfectly curated top to bottom, with every detail of decor perfection, the historical parts kept as much as possible and delicious food."
"The decor and ambiance were lovely, presentation of everything was beautiful."
"A spectacularly designed & decorated food market with various shops, restaurants and bars."
"The space is beautiful; the Tin building is NYC’s pretty girl regarding food, beverage, and history."
"The Tin Building in New York has a cool decor and a laid-back vibe."
"FOOD HALL ON STEROIDS!!! Just stunning, beautifully presented food, restaurants, flower stall, butchers, and more."
Cons:
"I have to say accessibility for customers with wheelchair or with small children on stroller is terrible."
"The building from the outside was rather plain, once I got inside WOW."
"Like Hudson Yards, the Tin Building is weirdly disconnected from the soul of NYC. It’s missing the crazy mash-ups, fusion, contrasts and contradictions that make New York City great."
"This place is not for the claustrophobic."
"A lovely fantasy of a food market with a confusing layout and payment system."
"A missed opportunity to house a more curated offering of authentic New York gastronomic institutions under one roof."
"The downfall is gonna be the inexperienced, poorly trained service."
Value and Pricing
Pros:
"This place is pretty appropriate for seafood prices."
"The bread is fantastic and reasonably priced."
"Surprisingly reasonable priced for the premium atmosphere."
"Each cookie costs $4 which is not bad at all given the area."
"Food here in general priced bit higher, but the quality is worth the price."
"The bread is comparable in price to Whole Foods but so much better in every way."
"So many different options and affordable - everything is absolutely Devine and thoughtful."
Cons:
"Never in my life has there ever been a charge that didn’t make sense, where your drink is your drink price (13-16$) the menu broke it up $28 for two PLUS $8 for twist and $8 for dirty making it 28 plus 16- almost $42 for martinis?"
"The prices are unfortunately a bit steep."
"Another high end super well designed adult food court with overpriced sit down mini restaurants."
"Everything is very trendy and shiny but kind of expensive."
"Tin building is only open 4 days a week. Coffee shop also closed even it appears to be open from outside."
"So beautiful and grand, but way too overpriced - even for NYC standards."
"Way overpriced for what it is, and definitely not value for money."