Midas Reviews Summary

Customer Service

Pros:

• "The guys up front were so helpful. Gave me a full detailed report and recommendations."
• "Chris the manager was very nice and explained everything thoroughly."
• "The service technician was wonderful, he was very nice and not only did he tell me what was wrong with my car he took me out to the car, drove it, in order to show me so I could see what was going on and causing the issue."
• "The manager Chris at this Midas location is amazing!"
• "Staff is friendly and honest."
• "The level of professional courtesy by the management and staff are some of the highest I’ve seen."
• "Jodie was incredibly professional and courteous to me and every other patron."

Cons:

• "SADLY CHRIS isn't there. So the good customer service is gone."
• "The whole experience was horrible. If you know your car well and you are NOT minority, maybe they would treat you well. Otherwise, avoid by all means!!!"
• "The service writer/manager Angel is NOT to be trusted..not only did he over charge me for parts but he charged me for a SET of gaskets he claimed i needed but the mechanic only replaced 1 of the 2 and kept the other gasket although i paid for a set…"
• "Don’t trust them!! $2600 i spent here and now have to go through corporate for a resolution."
• "Scam!!! Don’t waste your time and money here!!! They don’t know what they are doing, Or they just discriminate and trick."
• "Be wary of this Midas franchise and think twice before you accept what is said at face value."
• "Since i paid for a set to be replaced i expected the set to be installed…but that wasn’t the case."

Efficiency and Timeliness

Pros:

• "I called in early to change my front and rear breaks they were pretty quick considering; I didn't have an appointment."
• "These guys have got me in & out twice in under an hour."
• "Both times we got our cars back same day, even when we knew it was a long shot to have it ready in time for our event."
• "They performed all of the work the same day and I was able to get the Midas credit card with 12 month interest free financing."
• "They were also very fast, I was in and out in no time."
• "Dropped my car off for muffler and ac repair expected to have to leave it overnight. Everyone was very communicative, friendly and my car was done in 3 hours! 3 hours!!"
• "Got there before the place was closed 20 mins, was able to replace my flat tire and they even stayed past closing times."

Cons:

• "Went in for an oil change pretty normal service quick fast and easy. Guy at the desk was really nice I’ve had this car for a few years. I keep up with my car. They told me things I needed for my car which I’m okay with if it’s needed I’ll get done when I can. They told everything was fine with my car paid drove it off the lot. The next day battery completely dead."

Cleanliness and Comfort

Pros:

• "The waiting area is clean and comfortable. No hard plastic chairs here."
• "The new location is clean and staff is professional."
• "The people working there are friendly. The facility appears very clean."
• "The waiting room was also extremely nice and clean. Highly recommend!!"
• "The waiting area is clean, with some magazines and free wifi and coffee machine."
• "What really impressed me was cleanliness. That is big. The facility is immaculate, and that really does matter. Bathroom was spotless."
• "The place was clean and they even have coffee and water available as a complimentary."

Cons:

• "Place was empty when I got there. I got oil change. Also they handed me a paper with all the work my car needs (over $1000 bill). I said I’ll think about it. Guy at the front got upset lol and that’s when I knew that I should never cheat on my regular mechanic Sam who was too busy to change my oil that day."

Honesty and Transparency

Pros:

• "Just good, informative, honest service that put me (the client) first."
• "They do not tell you that things need to be done to your vehicle when it is not necessary."
• "They are very honest and are not just salesman like at most repair shops, they want to make sure your car gets everything it needs done but don’t push you to do things that are unnecessary."
• "Honest, friendly, local franchise with amazing deals."
• "He could have easily charged me for an unnecessary repair, but instead he was honest and went out of his way to make sure I knew what was really going on."
• "The BEST people ever! Chris Pandalfo took care of my daughter's car and she was not told more work had to be done than what was needed."
• "Angel is the best, always takes care of my car problems with ease and always offers options for service to match my needs."

Cons:

• "Don’t try to scam me."
• "Scam!!! Don’t waste your time and money here!!! They don’t know what they are doing, Or they just discriminate and trick."