Newark Car Care Center Goodyear Reviews Summary

Category: Auto repair shop Newark, New Jersey

Address: 313 W Market St, Newark, NJ 07103, USA

Phone: +19736228473

Rating: 3.9
based on 107 reviews.

Customer Service

Pros:

  • "Competitive prices, and overall most friendly staff."
  • "Jose is the most chilled and professional and chilled person I’ve seen working in mechanics."
  • "I've been going to this place, since 1988, and they never failed at giving me good courtesy and good service."
  • "I like that they bring the facts in their responses no ifs buts or maybes just ABSOLUTES 😎 excellent communication skills know exactly what they’re doing."
  • "Been using this shop for ten years. They are a great bunch of guys. Would not let anyone else work on my car."
  • "I highly recommend this place. Eldon and Mark was extremely pleasant."
  • "Shout-out to Steve! They really came through for us when I had an issue with my car overheating and I had to drive up to Albany from EWR airport. Super helpful and got us safe and on the road in no time."

Cons:

  • "The guy that rings you up is disrespectful (doesn’t value your time amongst other things)."
  • "3/25 - DO NOT COME HERE PLEASE DO NOT COME HERE! ORIGINAL PARTS FOUND IN CAR PARTS THAT WERE PAID TO BE REPLACED PLEASE ADVISE!"
  • "Rippoffs. So I go in for a power steering problem. I was told secure one covers the upper part of a steering shaft not the lower."
  • "There was a minor problem with my car. They didn't fix it plus charged me more than $1,200 for some parts that said to be broken but infact not."
  • "This place is the worse. They’re thieves. I brought my car in just to fix the AC. I paid $900 cash. However when i picked up my car the AC was never fixed and they tried to get me to spend another $1k just to look at it again and to fix it “again”."
  • "DO NOT GO HERE. I HAVE BEEN GOING HERE FOR YEARS. I PAID FOR A REPLACEMENT ENGINE AND THEY PATCH MY OLD ENGINE UP."
  • "Horrible service."

Quality of Work

Pros:

  • "This place worked tirelessly to get me and my old van back on the road after a blown brake line."
  • "I've been here many times and Jose is always very professional."
  • "I had my upper intake done on my Buick and now my car runs better than it ran before I had the work done."
  • "I thought they were reliable, convenient, helpful and honest."
  • "Mark and Eldon were great and very supportive in a difficult situation-got us on the road in a quick turn around after losing a muffler on the NJTP."
  • "Eldon was extremely polite and helpful."
  • "Very pleased. Seasonal tire changeover was a breeze."

Cons:

  • "The oil leak was repaired but the drive belt noise was not."
  • "I had when to take car in for a grinding noise they had change the crank shaft, water pump, and my timing kit which came out $712.00. I still have the same problem now they told me it may me the alternator."
  • "Basically they didn't tell me the whole truth about my car."
  • "They significantly overcharged me for a simple battery change."
  • "The man stated he could not honor the coupons the coupons were not any good and will just give me a 10% discount instead. That is FALSE advertisement!"
  • "Service was awful. Called on the phone and was assured that my car would be attended to immediately."
  • "I won't be returning to this facility nor recommending it to anyone. go with caution and learn about you car prior to sending it to them."

Price and Honesty

Pros:

  • "These people literally saved my life."
  • "This place is a life saver! Great quality, fast and friendly service."
  • "Found out the issues and fixed them at an appropriate price."
  • "Newark Car Care was a lifesaver; AAA recommended them when I needed a tire replacement and I was stranded out of state."
  • "I want to thank Gabriel and Steven for all their help. They went above and beyond to help me with my car."
  • "Great service, friendly staff, very honest and knowledgeable."
  • "Fast professional and reliable service."

Cons:

  • "They hiked up the price AND they no longer support my car with their ‘new machines’."
  • "I paid $530, was told my car was completely fixed."
  • "I can't begin to say how lucky and grateful we feel!"
  • "You will be returning your vehicle to the shop after leaving there and paying so much money, mechanics are very cranky and they don’t care about your vehicle Just money."
  • "THEY ARE CROOKS PLEASE ADVISE!"
  • "VERY VERY VERY EXPENSIVE parts and labor charges, I have no idea why the prices are up in the sky."
  • "I agree with other customers who calls this place / owner most dishonest and greedy."

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