American Tire & Auto Care Reviews Summary

Customer Service

Pros:

• "The front desk crew was awesome! Super friendly and personable!"
• "Caitlyn provided the best customer service I ever had!"
• "Tom and Mike are super friendly, knowledgeable, professional and helpful."
• "Everyone is friendly, helpful, and goes out of their way to make every visit a positive one."
• "The staff, specifically Tommy, were very professional and great at explaining everything in detail."
• "Office personnel were professional, knowledgeable, and polite."
• "All the staff was courteous and welcoming."

Cons:

• "The person did not want to go out to see the tires."
• "Whatever his reason was he didn’t seem interested in my business."
• "I don’t think I’ll go back."
• "NEVER AGAIN!!!! I have been a loyal customer at American Tire for well over 10 years but today they lost a valuable customer."
• "Not going back again. Terrible experience 2 out of 3 visits."
• "Techs don’t have experience in the auto field. Very dissatisfied."
• "I wouldn’t recommend this company unless you have a lot of time to wait."

Pricing

Pros:

• "I drove away a very satisfied customer and was charged way under $100."
• "He recommended a set of tires that were higher quality and were on sale. It ended up costing less than my original choice."
• "Price was more than fair when compared against other shops, and the service was excellent."
• "They are also consistently honest and fair, and the prices are reasonable."
• "The pricing and turnaround are very reasonable as well."
• "Prices 10-30 percent less than the dealer."
• "Their prices are fair and never excessive, their jobs are completed timely and they always deliver what is promised."

Cons:

• "First, being 8.00 per lug is pricy."
• "THREE HOURS and $900.00 later they finished."
• "$202 later I was told I needed brakes and if I wanted that done it will cost me an additional $500."
• "I feel like I got ripped off w fuel injection (119.95) & throttle body cleaning (39.95)."
• "Also at their labor rates you'd be better going to the dealer for $20 more per hour."
• "They billed for a 5 hour job which took no longer then 2.5 hours."
• "I paid 10000 for the engine was given a Ford three year warranty I had to spread the payment over four credit cards and withdraw from what is left in my IRA."

Quality of Work

Pros:

• "Got a call 30-40 minutes later that it did indeed work."
• "The work has always been completed on time and right the first time."
• "They found that the car was misaligned, and they dialed it in perfectly."
• "They fixed everything very professionally and at a reasonable price."
• "The mechanics did a great job with the installation."
• "They quickly diagnosed the problem, ordered the part and installed it."
• "The work was honest and the price was fair."

Cons:

• "Just had the rims reconditioned and they scratched them up."
• "When I got new tires there they upsold me on a front end alignment that I probably didn't need and I have had a front end vibration ever since that they refused to even take a look at telling me it was like that before which it definitely was not."
• "They clearly rushed the job as the new tires were sloppy and covered in the grease for mounting the tires."
• "When he checked, 3 of the 4 wheels had curb rash. One was scratched. 2 out of the 4 tires were cut."
• "Sloppy unprofessional work."
• "My vehicle was filthy inside with grease on the seats and floor mats."
• "In less than a month it blew out again."