European Motor Service Reviews Summary

Cost and Value

Pros:

• "They’re cheaper than the dealer with friendly mechanics that are honest."
• "His price for repairs are super fabulous."
• "It cost me $600 less than what the dealer wanted to fix the issue."
• "Roman is always fair with pricing and I can trust his word and service they provide."
• "I paid less than one fifth of what the dealership had quoted me for repairs and I'm extremely grateful to Roman and his team for saving my car."
• "The pricing was beyond fair and my automobile is running like new!"
• "Go there if you want the best price in the market and you don't want to compromise on the service."

Cons:

• "EMS is not cheap (hey, BMWs, especially older ones, are expensive to maintain)."
• "They are helpful but very pricey."
• "Charged me 1500$ to fix my blower motor fan. 1 month later. Same issues."
• "I then would go into the shop and the same thing would be said. When I finally applied some more pressure the car was fixed in one afternoon, then I was presented with a near $2,000 bill for a simple pedal swap."

Customer Service

Pros:

• "You can count on him and his crew to give good technical and mechanical advice."
• "The staff is very friendly and professional."
• "He was very helpful and informative- he took the time to answer any questions I had about my issues."
• "Hands down the best customer service I have ever experience in a vehicle repair shop."
• "Everyone went above and beyond to make sure my Jaguar (my baby) was taken care of."
• "The owner Roman was VERY customer service oriented."
• "The team at EMS are 100% about customer satisfaction."

Cons:

• "Also, he continuously told me he would call back and never did."
• "Never calls customers back. I will never come back here!"
• "Long story short he only drove it to tell me what I already knew, the car sat there for a whole week and nothing got done."

Professionalism and Expertise

Pros:

• "I found Roman to be very professional and knowledgeable."
• "Everybody there was very professional well maintained place."
• "Roman is highly knowledgeable and efficient."
• "Totally knows what he's talking about."
• "They know their stuff!"
• "Roman the owner and his team are honest guys who work hard."
• "Roman is VERY knowledgeable and makes sure everything is explained well."

Cons:

• "Absolutely ruined my car."
• "He can care less he did horrible work on my car."
• "Very disappointed with the service."
• "They are helpful but very pricey and at times, may mis-diagnose your vehicle."

Honesty and Trust

Pros:

• "They will never suggest a repair you don't need."
• "Very honest and didn't charge me a penny."
• "I trust Roman with all my car needs."
• "He’s 100% honest and even when i was short on cash he gave me a break."
• "They are really passionate about the well-being of your car."
• "I Love Roman. He found an oil leak and told me to go to the dealer to fix it instead of charging me. It was under warranty. Honest"
• "Owner Roman is helpful & caring & VERY fair."

Cons:

• "He can care less he did horrible work on my car."
• "Never calls customers back. I will never come back here!"
• "Unless you have another car, or you're in need of free vehicle storage, give this place a hard pass."

Efficiency and Timeliness

Pros:

• "Next thing I know, my car was done by 10 am."
• "Finally he took my car to get washed!"
• "He resolved my issue and less than 10 minutes."
• "They fixed it in a very fast and I am back enjoying the car."
• "My car was towed to Euro. Motor Serv. where it was repaired better expected and returned to me in 2 weeks."
• "Service was top tier! I arrived, explained the problem, and he found a solution and got me out of there quick."
• "He was so quick to repair my dad’s bmw and my mercedes and he did so at a really reasonable price."