Midas Reviews Summary

Category: Auto repair shop

Address: 3149 S Broad St, Hamilton Township, NJ 08610, USA

Phone: +16092567435

Rating: 4.6
based on 124 reviews.

Customer Service

Pros:

  • "Peter who works at the front desk has exceptional customer service."
  • "The people at the counter were so friendly, helpful, and took the time to explain what needed to be done."
  • "Feeling like my car is in good hands is rare nowadays but I’m glad that Erick was able to fix the things needed for my car and provide exceptional customer service, too."
  • "I want to personally thank Erick for his help with getting my business vehicle back on the road in no time! Customer service was also very good, I highly recommend him!"
  • "Pete was very nice. He gave me his full attention even with their phone was ringing and others where waiting to see him, took me into the shop explained and showed me why I needed to replace my brakes and shocks now instead of waiting a little longer."
  • "Every person that walked in behind me was greeted just the same as before."
  • "The staff is friendly, courteous, and funny! They care about the customer and their work is top notch, quality, and guaranteed!"

Cons:

  • "I don’t know who the tech was or if he even looked at the car. Not a good experience at all."
  • "Very unpleasant experience due to the fact that i now have to pay for this too after already paying $1500.00."
  • "The guys here were unapologetic about their mistake, and they were going to charge me $130 for a simple oil change."
  • "Quoted a 1 hour job timed for an oil change on a 2019 Jetta. It took 1.5 hours to complete, after paying I left the store and white smoke started bellowing from the hood of my VW."
  • "Felt like I was being taken advantage of because I was a female."
  • "The manager in charge is also very rude and abrasive."
  • "It’s a shame $51.59 can’t be refunded to me for mishandling my car bc the technicians are not even certified."

Quality of Work

Pros:

  • "The mechanics at this Midas are just amazing!"
  • "Don did a great job installing the engine and performed many other repairs in the past."
  • "The mechanic (Pedro) has done such an incredible job. My car feels brand new and I received warranty on some of the work I got done."
  • "Don the master Machanic brought me in the shop and explained while showing me what was going on and what needed to be fixed."
  • "The manager is very friendly and helpful and the techs do great work."
  • "Brought my truck in for camber sleeve replacement and new tires. Dropped it off in the morning and their techs had it finished and realigned before the end of the day."
  • "Don (the mechanic who performed the work), did an amazing job!!!!"

Cons:

  • "Midas tells me I need a new driver control arm that would cost a little over $1100 dollars. So I take my car to another mechanic to double check and they said my control arm is fine."
  • "And then tried to sell me 1600.00 for struts and a ball joint arm and ball joint replacement on my right front tire... Hmmmmmm. Sketchy as hell."
  • "I went there recently the oil change in my new car and it got damaged and then the guy denied it very upset giving people working there but I want to go to that site I will go to another Mighty site very upset."
  • "Brought my car in on saturday for an oil change and random grinding noise when braking. They change rotors and pads. I get my car back pedal goes to the floor."
  • "They determined that their technicians spilled oil all down the back of my engine."
  • "Went in for a simple oil change. Came to pick car up and it was damaged."
  • "Scam! Do not go here! These guys stole my spare tire."

Honesty and Transparency

Pros:

  • "Always honest and never does unnecessary repairs."
  • "No unnecessary repairs. They tell you what needs to be done and you can take it from there."
  • "First time in a long time I didn't feel like I was being had at a car repair shop."
  • "They only do what is needed without trying to run up a large bill like many places that will remain nameless."
  • "They seem honest, fair and know what they're doing."
  • "They really take of their customers when it comes to the pricing and honesty."
  • "It’s nice to have a garage/mechanic that you can trust to be honest with you about your car."

Cons:

  • "Midas 3149 S Broad St, Hamilton Township, NJ 08610 is dishonest as hell."
  • "This shop is your typical “toe n go” for alignments and they couldn’t even get that right, as my steering wheel is still not centered even after the second time."
  • "Brought my daughter’s car here because the warranty states to bring it there. They told me nothing was wrong with the car had a second opinion and they told me the car needed new brakes and rotors and a wheel alignment."
  • "0 STARS. Reporting to the BBB bc I was lied to about my tire rotation, leading to police involvement and now a civil suit..."
  • "Not only that they charged me more then what their sign has listed for alignments and i wasn’t aware of it till it came time to pay and i had no say in the matter."

Value and Pricing

Pros:

  • "They work with you in any budget."
  • "Affordable pricing and quick, efficient work is always a guarantee here."
  • "They are very honest and very competitive in price."
  • "Prices are fair for the quality you receive."
  • "The quality of work, these guys don't take short cuts."
  • "They diagnosed the problem and the cost was more than I could afford, but they did the work, applied a coupon (that I didn't have) that brought the cost down which helped a lot."
  • "Outstanding customer service! Not only did they take me right away they didn’t even charge me for such a minor repair!"

Cons:

  • "Called to find the price for mounting and balancing a tire. They quoted one price after it was mounted they charged a bit more."
  • "Had a 2:30 appointment that was scheduled way before hand (days before) and it was for an oil change. I didn't leave until almost 5pm."
  • "It’s a shame $51.59 can’t be refunded to me for mishandling my car bc the technicians are not even certified."

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