Versatile Event Designs Reviews Summary

Customer Service

Pros:

• "From the start dealing with Ozzy was so easy and he helped me thru the process with ease."
• "Ozzy was extremely prompt in responding to my message."
• "Since we are out of state, Beatriz was very helpful with figuring out logistics and answering all of our questions."
• "We spoke with Ozzy and he was extremely helpful. He has a real can-do attitude."
• "Lynelle from versatile who is awesome at returning phone calls or emails!"
• "The company as a whole is VERY responsive to any inquiries and always super helpful."
• "We were very satisfied with the customer service and it was a big pleasure working with Samantha."

Cons:

• "Charlie isn’t the best to get back to you when needed, because we are still looking for photos to be retouched."
• "So unprofessional and we have tried twice now to take the book back to the studio when we were told someone would be there only to find no one."
• "*UPDATE* We are having trouble with our photos right now."
• "While communication was solid throughout, it felt like too much directing traffic on bride/groom’s part in the moment."

Photography & Videography

Pros:

• "Mike B was phenomenal in taking our pictures. He never missed a thing."
• "Jesse our photographer captured us beautifully as well as the wedding and guests."
• "Gabby, the photographer was phenomenal."
• "Charlie is so easy to work with and so much fun. He knew exactly what to do to get the right shots despite the rain that we had."
• "Charlie, our photographer took such great care to make sure our shots were perfect, and unique to our tastes."
• "Both photographers, Mike and Charlie, were amazing! The photos turned out awesome."
• "Our photographers, Jesse and Craig, took photos of all of our important family and wedding party groupings and a first look, as well as more during the ceremony and reception."

Cons:

• "The only criticism I would give is that our DJ did not play all the songs I requested."
• "I had mentioned that after the ceremony I wanted a few big group photos with extended family, and that never happened."
• "The only reason for a 4-star rating is that the wrong music was played while my wife walked down the aisle."
• "I HAD TO EDIT EVERY SINGLE PHOTO."
• "When we got our pictures, they shorted us 45 photos."

Entertainment & Music

Pros:

• "The photo booth was a blast our DJ was amazing."
• "DJ Kris and Ozzy were excellent DJ's and kept everyone on the dance floor all night long."
• "Every song they picked complimented our taste in music and they were never too loud for our older guest."
• "Miley is the absolute best DJ out there with incredible energy to get the guests out on the dance floor."
• "The live saxophonist was also the perfect addition to an already perfect night!"
• "DJ Paul was amazing just as Ozzy (The owner) had promised me he would be."
• "Greg was a phenomenal DJ and he got everyone up and dancing!"

Cons:

• "Took song requests from guests - we had said no requests."
• "Several notes and requests made on the portal as well as during our prior Zoom call were overlooked, ignored, or forgotten."

Overall Experience

Pros:

• "Versatile was worth EVERY penny."
• "Versatile Event Designs made our wedding dreams come to life."
• "We loved them! The whole evening ran smoothly and beautifully, and we couldn't have asked for a more perfect wedding."
• "Thank you for doing an awesome job at our wedding. We had a blast."
• "Not one single person left the dance floor - even before any food was served!!"
• "The entire wedding was flawless."
• "Versatile Event Designs helped make our wedding day incredible!"

Cons:

• "I am so unbelievably angry, I just want to give everything back, get all my money back and get my photos redone."