Union Lube Shop Reviews Summary

Customer Service

Pros:

• "Great service and fair price."
• "Everybody who works there is professional and they keep you updated with any problems."
• "The staff is extremely Friendly and above all the most honest Mechanics I have ever worked with."
• "They team is friendly and efficient."
• "Everyone at the shop is really friendly."
• "Very friendly and knowledgeable staff. Always ready to help."
• "The customer service is outstanding and the team are friendly, professional, and always happy to explain things in layman's terms."

Cons:

• "Trying to rip me off because I’m a female."
• "Stop scamming people."
• "Don't use these guys, they're unprofessional and lie straight to your face, not to mention charge you an absurd amount for nothing."
• "Such a GREEDY, UNPROFESSIONAL monsters!"
• "DO NOT GO HERE UNLESS YOU WANT TO BE ROBBED."
• "STAY AWAY FROM THESE HUSTLERS! Terrible customer service."
• "They are thieves. They like money and they will play guessing games with your car before they 'try to figure out' what’s wrong with your car."

Trustworthiness

Pros:

• "The owner Joe is trustworthy, accommodating, and professional."
• "Joe told us everything straight and wasn't trying to just sell."
• "From my experience they have integrity, experience, knowledge and ethics."
• "This evidently proves their high ratings and as a returning customer, I confidently share this Union Lube Shop is trustworthy."
• "They are fair and honest and do great work...everyone needs a mechanic they can trust."
• "I can say I am very satisfied with their work and most especially I can trust them."
• "Finally an honest mechanic!"

Cons:

• "First they tried to up charge me for full synthetic and I declined and they charged me separately for the oil filter."
• "They charged me separately for the oil filter which should be included in the oil change price up front."
• "Not going back...."
• "STAY AWAY FROM THEM!!!"
• "I went to change the oil in my car, when they finished I wanted to know what oil they had put in, so I asked the mechanic and he didn't let me be seen and at the office I asked again and they did it with a bad attitude."
• "Definitely stay away from this place for any work on your car."
• "I am highly disappointed with the owner's disingenuous ways."

Price and Value

Pros:

• "Their prices are reasonable and the go above and beyond to make sure you are comfortable and satisfied with their work."
• "Prices are very competitive."
• "Their repairs are honest and fairly priced."
• "Friendly, honest, fast service and fair pricing."
• "They always go above and beyond to try to give fast service at the lowest price possible."
• "Prices were reasonable and again, they are extremely transparent so you know what you're paying for and what you're getting."
• "Prices reasonable and fair."