Genesis of Brunswick Reviews Summary

Category: Genesis dealer

Address: 3905 US-1, Monmouth Junction, NJ 08852, USA

Phone: +18482138608

Rating: 4.7
based on 229 reviews.

Customer Service

Pros:

  • "I had a Amazing experience from start to End with Ahmad it went smoothly Left with my G70 Genesis."
  • "Tariek Womack made me feel at home and completely comfortable."
  • "Our salesperson, Fred Corea, was fantastic. Professional, congenial, helpful with achieving best pricing, straightforward, and easy to work with."
  • "EXCELLENCE!!! TiKell, Iggy, George, and K.Konini in Finance went above and beyond to show me IMPECCABLE SERVICE."
  • "A great buying experience. Dan was spectacular going over everything needed and answering any questions I had."
  • "Excellent experience. Chris Urbano was a phenomenal sales representative."
  • "Highly recommend purchasing a vehicle from this dealership without reservation."

Cons:

  • "The experience received from this place is awful, and disappointing, especially since Genesis is a luxury brand."
  • "Nice place to look for your dream car, the only problem is that they are really pushy on getting you to sign the deal and showing that they dont care about your situation they just want to get your money."
  • "I keep being told a manager will contact me to have the leather repair personnel come out to be to repair it but that's yet to happen."
  • "They forgot to reset the service reminder within the car and when I informed them about this, they said a representative will reach out to me, almost after a week since I got the maintenance done, I am still waiting for someone to get back to me."
  • "I will never lease or buy anything from this dealership ever again."
  • "Worst experience, you guys needs to learn how to sell a luxury car. Waste of my time driving up to this dealership."
  • "I tried reaching out to the manager 'Nick' he never got back to me, I reached out to the salesperson Fred, no answer."

Car Quality and Features

Pros:

  • "After having owned the German big 3 with Audi being the latest the GV70 is just way more car for your money."
  • "You must drive an electric Genesis. You will never look back."
  • "The features are out of this world, nothing else even needs to be said! Truly some of the best features on the market."
  • "Driving my new car has been an absolute pleasure. It runs like a dream, and the performance exceeds my expectations."
  • "The GV70 is a beautiful, powerful car with tons of options and features."
  • "I'm absolutely in love with it and I'm not a car person by any means but I LOVE THIS CAR!"
  • "If you are looking for a Stellar salesperson, Steven Rosen at Genesis Of Brunswick is your guy."

Cons:

  • "However, the car after exceeding 60mph starts to make a whining noise."
  • "After getting home I realized the rear passenger seat was damaged... almost 2 months later my rear seat is still damaged."
  • "A 2022 car with a hole in the leather should be accepted as is?"
  • "I haven't received a valid license plate or a title... they simply ignore me."
  • "The worst customer service, I had leased a brand new Genesis GV70, at first everything was okay. However, the car after exceeding 60mph starts to make a whining noise."
  • "Four times I have returned the car that I have purchased from Route 1 Hyundai, for the same exact problem with revving of engine while the car is not in motion."
  • "I had to drive the car to them during the storm because the service department never answered my call to reschedule the appointment nor they got back to me after I left a voicemail."

Pricing and Finance

Pros:

  • "They then met my trade-in price and the price for the car and I got great financing to close the deal."
  • "They went and got me approved for the exact car I wanted."
  • "Negotiations were smooth, with both Fred and Shiv working diligently to reach a mutually agreeable deal."
  • "Andre was completely frank with me regarding factory incentives which were about to expire, and offered me a choice of either a discount or an extended warranty."
  • "This dealer made that buying experience painless, quick, and easy."
  • "The sale's manager, Andre is ver knowledgeable and will patiently answer all your questions and ultimately you will get a fair deal."
  • "Worked with me to get me in something that was affordable in my budget."

Cons:

  • "Similar to inflating the price."
  • "However, I was told there wasn't a mark up on the sticker price of the car when there actually was."
  • "They charge over MSRP on new model."
  • "Some dealers will try to arrange a loan at an inflated interest rate."
  • "Just trying to justify their price gouging."
  • "I would never pay over MSRP."
  • "The dealership will promise you everything up until you are due for a service."

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