Ramsey Service Center Reviews Summary

Quality of Service

Pros:

• "The repairs were completed quickly and professionally."
• "Reliable yearly inspection."
• "They inspected a car I recently purchased and were very professional."
• "The job probably took no more than 3.5 hours before I received a call saying my car was finished."
• "They fit me in same day and charged a really reasonable price."
• "The work was done in a timely manner, I highly recommend them!"
• "They had my tire fixed and ready to go in under a half hour."

Cons:

• "The car was in fact not good to drive at all, and was a major risk to blowout."
• "All they did was get my steering wheel covered in grease."
• "But he broke the left door check pocket."
• "Now I've wasted two days and still need new brakes, an oil change, an inspection and new spark plugs."
• "It turned out someone forgot to put the knob back in the oil pan."
• "Unbelievable ripoff. Charged 400 dollars to look at my air conditioner."
• "It took him an awful long time to fix my car and even then, it was a pretty shoddy job."

Honesty and Trustworthiness

Pros:

• "They have a well-deserved reputation for being one of the few truly honest, reputable mechanic shops out there!"
• "He will without exception recommend only the required services at the most reasonable prices."
• "Owner Bob and his crew give you 110% without fail."
• "Unlike other mechanics I have used, I have always found Bob to be very honest."
• "Bob and his team are knowledgeable, honest, and provided quality work."
• "This shop is as fair as they come--you can trust the diagnoses and advice."
• "Bob is also honest to a fault and more than once has done work which he has not charged for because it proved to be unnecessary for some reason."

Cons:

• "Do not fall for the glowing reviews obviously done by his friends or family."
• "I Agree with Jay S. All those good reviews must be either by his friends or relatives."
• "Don't trust these fake reviews from friends of the shop. This place is awful."
• "This guy(Bob) may come across as an honest guy, but he is a scam artist."
• "He also wanted to charge me more than what he initially estimated."
• "Would not listen to me on what I asked, got hung up on by the staff when asking for information on my repair."
• "I don't feel they are professional or cared about fixing my car in a timely matter."

Customer Service

Pros:

• "Always friendly, knowledgeable, and able to help you."
• "They are always so helpful."
• "Very excellent customer service and no surprise that they are the best rated in the area."
• "Everyone here is also extremely friendly, and explain everything in detail very well."
• "The guys there are very nice."
• "They are so accommodating and it is so nice to have a reliable place for inspections and quick fixes just a few minutes from home!"
• "The owner was so welcoming when I walked in."

Cons:

• "That was the last time I ever took anything back to Ramsey's."
• "I'm sure their work is fabulous but if its completely inaccessible to the average person's working schedule then I guess I'll never get to find out!"
• "Great reviews so I tried to make an appt. but they aren't open weekends, have a 2 week backlog and won't let you wait for a simple tire rotation and alignment."
• "I couldn't believe what I was hearing. The engine could've seized up."
• "He is not a genuine person, I would recommend anybody not to take the car to him because he will spoil it."
• "Let me start by saying that the owner is extremely personable and friendly, however, I have to caution folks who rely on the shop staff."
• "Hard to find an honest man today. Very happy we found him."