Meineke Car Care Center Reviews Summary

Category: Auto repair shop Fairfield, Connecticut

Address: 94 Kings Hwy E, Fairfield, CT 06825, USA

Phone: +12038646082

Rating: 4.6
based on 183 reviews.

Customer Service

Pros:

  • "The staff is super friendly and helpful."
  • "Ms Jessica was nice and friendly, they took a look at my truck and gave me some options."
  • "The people that work here are absolutely fabulous! My check engine light came on while I was visiting my family for the holidays and they took wonderful care of me right away."
  • "Every single time I visit, the service and friendliness is outstanding."
  • "Jessica first helped me and was incredibly kind and accommodating, as always."
  • "All employees that I dealt with were very professional and extremely nice."
  • "Jessica is the most helpful, delightful person I have ever had the pleasure of meeting!"

Cons:

  • "Horrible! The service Manager has zero customer service skills, nasty, condescending.... Totally untrustworthy as most reviews stated."
  • "The manager (I believe a guy named ceaser) was by far one of the rudest and most unprofessional people when I asked about it."
  • "Cesar the so called manager is a con artist and lies to customers in order to get there money."
  • "This is the most unprofessional and shady repair shop I have been to."
  • "They do not communicate with you or with each other."
  • "Wouldn't even give me franchise owners name or his manager, 'didn't know'."
  • "The service Manager has zero customer service skills, nasty, condescending."

Efficiency and Timeliness

Pros:

  • "They are incredibly efficient, fast and pleasant."
  • "No waiting. Able to get in and out quickly."
  • "Was fast and efficient."
  • "Needed my emissions done on a short time frame before a road trip and these guys had me in and out within 20 min."
  • "I showed up without an appointment and the front desk person, I think her name was Jessica (sorry if I got it wrong) was very accommodating and had me out in 15 minutes."
  • "The service for my emissions test was fast and they didn’t have me waiting long."
  • "I went to have a DMV - Emission’s test. They were very fast, friendly and polite customer service!"

Cons:

  • "Had my car for an entire month never called or gave me updates."
  • "However, they are always extremely busy and it took 7+ hours for an oil change and simple inspection."
  • "Went in for an estimate on some exhaust work 2-3 weeks ago. Took way longer than expected even though I made an appointment 2 days prior."
  • "I had a scheduled appointment for 10:30 am this morning and I came back at 12:45 and my car had not even been brought into the bay for my scheduled oil change!"
  • "I was told that as soon as the part comes in they would call me. Monday comes and no phone calls."
  • "After waiting an extra 2 Days for my car to be ready it was as if nothing had been replaced."
  • "I set up a time with Chris to see my car between 1pm and 2pm to diagnose my brakes issue... now I am told I have to wait another 45mn/1hr."

Honesty and Trustworthiness

Pros:

  • "This is the place to go when you want honest techs working on your car."
  • "I love this place, they're honest, they will tell you what the problem is."
  • "I find that they are honest and will work on an issue till it's fixed."
  • "Extremely knowledgeable, professional, honest and fair."
  • "They have the most courteous and competent team I have encountered."
  • "The best garage i been to in a while the guys here are honest and never try to under cut you."
  • "They are very honest and also professional which is key for a good mechanic!!"

Cons:

  • "They took stuff from my car... do not go to this place, and they should be shut down."
  • "They will rip you off and tell you you need things you don't."
  • "They also installed an old battery in my car and had to pay AAA for a new one that was installed 3 years prior."
  • "Not only are they a rip off but they steal from customers cars."
  • "The prey on the unknowing. Do not go here."
  • "They lied and said my friends brake were in good condition, she took it to the dealership and was told she had absolutely NO BRAKES OR ROTOR PADS!"
  • "Totally untrustworthy as most reviews stated."

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