"Ms Jessica was nice and friendly, they took a look at my truck and gave me some options."
"The people that work here are absolutely fabulous! My check engine light came on while I was visiting my family for the holidays and they took wonderful care of me right away."
"Every single time I visit, the service and friendliness is outstanding."
"Jessica first helped me and was incredibly kind and accommodating, as always."
"All employees that I dealt with were very professional and extremely nice."
"Jessica is the most helpful, delightful person I have ever had the pleasure of meeting!"
Cons:
"Horrible! The service Manager has zero customer service skills, nasty, condescending.... Totally untrustworthy as most reviews stated."
"The manager (I believe a guy named ceaser) was by far one of the rudest and most unprofessional people when I asked about it."
"Cesar the so called manager is a con artist and lies to customers in order to get there money."
"This is the most unprofessional and shady repair shop I have been to."
"They do not communicate with you or with each other."
"Wouldn't even give me franchise owners name or his manager, 'didn't know'."
"The service Manager has zero customer service skills, nasty, condescending."
Efficiency and Timeliness
Pros:
"They are incredibly efficient, fast and pleasant."
"No waiting. Able to get in and out quickly."
"Was fast and efficient."
"Needed my emissions done on a short time frame before a road trip and these guys had me in and out within 20 min."
"I showed up without an appointment and the front desk person, I think her name was Jessica (sorry if I got it wrong) was very accommodating and had me out in 15 minutes."
"The service for my emissions test was fast and they didn’t have me waiting long."
"I went to have a DMV - Emission’s test. They were very fast, friendly and polite customer service!"
Cons:
"Had my car for an entire month never called or gave me updates."
"However, they are always extremely busy and it took 7+ hours for an oil change and simple inspection."
"Went in for an estimate on some exhaust work 2-3 weeks ago. Took way longer than expected even though I made an appointment 2 days prior."
"I had a scheduled appointment for 10:30 am this morning and I came back at 12:45 and my car had not even been brought into the bay for my scheduled oil change!"
"I was told that as soon as the part comes in they would call me. Monday comes and no phone calls."
"After waiting an extra 2 Days for my car to be ready it was as if nothing had been replaced."
"I set up a time with Chris to see my car between 1pm and 2pm to diagnose my brakes issue... now I am told I have to wait another 45mn/1hr."
Honesty and Trustworthiness
Pros:
"This is the place to go when you want honest techs working on your car."
"I love this place, they're honest, they will tell you what the problem is."
"I find that they are honest and will work on an issue till it's fixed."
"Extremely knowledgeable, professional, honest and fair."
"They have the most courteous and competent team I have encountered."
"The best garage i been to in a while the guys here are honest and never try to under cut you."
"They are very honest and also professional which is key for a good mechanic!!"
Cons:
"They took stuff from my car... do not go to this place, and they should be shut down."
"They will rip you off and tell you you need things you don't."
"They also installed an old battery in my car and had to pay AAA for a new one that was installed 3 years prior."
"Not only are they a rip off but they steal from customers cars."
"The prey on the unknowing. Do not go here."
"They lied and said my friends brake were in good condition, she took it to the dealership and was told she had absolutely NO BRAKES OR ROTOR PADS!"