Midas Reviews Summary

Customer Service

Pros:

• "They are trustworthy and very honest."
• "They were helpful, honest and quick! 5 stars!!!"
• "Great people, friendly, kind, respectful."
• "Staff is friendly and helpful."
• "The guys there are fun too - if you have to wait for your car they talk and joke around with you when there is time."
• "He consistently looked for ways to save me money, and was as friendly as you could ask for."
• "The staff was extremely friendly and knowledgeable!"

Cons:

• "Not satisfied... ask for 2 tires, they got me 4... they end it up doing it in 3 hours."
• "Arrived a few minutes before my appointment. They didn't pull my car in until 30 minutes after my appointment."
• "STAY AWAY FROM THIS PLACE! FOR REAL!"
• "Mechanic was giving attitude."
• "I was at this establishment today to get a simple oil change and in courtesy inspection Keith the service desk employee had no clue what he was doing had to ask me the same thing multiple times and all he cared about was his cell phone and not taking care of the customer."
• "The receptionist speaks arrogantly, does not wear a face mask despite the Coronavirus."
• "Front desk lady had no clue what she was doing telling everyone in waiting room that she was new and have not had enough training."

Quality of Work

Pros:

• "The work was high quality and the service was high quality."
• "They always do a great thorough job with honest pricing."
• "Very thorough knowledgeable and honest people."
• "Very professional and honest mechanics."
• "The mechanic did a great and ensure my car alignment was right before giving it back to me."
• "They fixed it free no charge and did it in a matter of 10 maybe 15 minutes with no appointment!"
• "It was a job well done, very professional and services were done in a timely fashion."

Cons:

• "When I stopped to visibly check the wheels, one is looking too the side, no wander it’s pooling, and they mess up my rear wheels too now it’s positive cambered."
• "The oil was unexpectedly low because the washer on the oil plug was not installed and the oil has been leaking since the oil change at Midas."
• "Took my car in for An oil change. The oil change was fine But I also need it a plug for my tire They did the plug thinking everything is fine. The next day. My pressure was low so I put air in it, I waited another day I took it back to them. They said there was nothing they could do."
• "Really very Bad service I went the change my two rim to the Midas it took me 2 hours and they messed up my two tires after they change it."
• "Worst experience ever: took it there for alignment, not only they changed price three times."
• "This place is a complete rip off sold me warped rotors never put the set pins back in the rotors correctly."
• "They never greased my brakes when I went back to get the problem fixed I was told it was another issue."

Price and Honesty

Pros:

• "Oil change, new filter, and a visual check on the car...for 40 bucks. Can't beat it."
• "They were able to find a solution to the problem without having to replace the entire exhaust system, saving me money."
• "The price for the battery was $400 + $20 installation. At Firestone they did it for $199."
• "Even when my car proved remarkably uncooperative, and took more than twice as much work to replace the part than it should, he didn't charge me a dime more than the original quote."
• "They really do go out of their way to get you the best price."
• "Prices are reasonable and have options so you don’t have to pay out of pocket for a large amount."
• "Put a plug in the tire for me for no charge and all I had to do was put air in it across the street."

Cons:

• "This place is a complete rip off... 1600 dollars down the drain."
• "These people are scammers."
• "They force you to do unnecessary or non-existent repairs, at astronomical prices."
• "Went there for an oil change, they tried to get me for a $700.00 repair job."
• "When I came again for an oil change they doubled the price and lied about the cost."
• "Shady business practices. If you are like me and receive a suspiciously overpriced estimate I would recommend getting a second opinion."
• "Was verbally told a guessed price for a new muffler... got a bill for over the verbally quoted price amount by $150."

Recommendations

Pros:

• "I would definitely recommend to others. Specially to those who are fed up of getting ripped off my other mechanics."
• "I know my car is in great heads."
• "I love taking my car here. I have never had a bad experience."
• "I would highly recommend this business."
• "Would definitely recommend to family and friends."
• "These guys were recommended to me by 1 of my best friends and I would recommend them to others."
• "Because of managers like John, I will continue to recommend Midas to all my friends and acquaintances."

Cons:

• "STAY AWAY FROM THIS PLACE! FOR REAL!"
• "Midas tried to scam me and screw me."
• "As a result, I will no longer be a customer at this location and will tell people I know never to come to this location."
• "DO NOT USE THIS PLACE! Took my car to another shop, they passed my car and told me that what Midas said was BS!!!"
• "You the owner how come you won't respond to my review because you are not honest people."
• "A shameful and bad experience."
• "Never go back there again and anyone else beware!!!!!"