Car Kings, Inc Reviews Summary

Category: Auto repair shop Wallington, New Jersey

Address: 133 Main Ave, Wallington, NJ 07057, USA

Phone: +19734739300

Rating: 4.5
based on 118 reviews.

Customer Service

Pros:

  • "I'm confident you'll be more than satisfied with their work."
  • "The owner was very knowledgeable and helpful."
  • "Highly recommend John and Anthony for their excellent service."
  • "John is one of the most invested guy i ever met, makes sure everything is ready to go and is very fair with people."
  • "They gained a loyal customer, great customer service and top notch work!"
  • "John and his staff at car Kings Inc. provided outstanding professional customer service."
  • "Everyone wants a mechanic they can trust to do right by you, and not the bottom line. These guys do just that."

Cons:

  • "The interaction was unprofessional."
  • "They are by no means inexpensive and will want to fix things that go beyond what you are requesting."
  • "Daylight robbery that what I call it-$1000 goes out of the window."
  • "How can I leave negative stars? This whole shop if filled with absolute snakes."
  • "I give these guys NO stars. John was very rude and unprofessional."
  • "Been bringing my 08 BMW to them for years, but never will again."
  • "The owners (2 of them) are rude and have a disgusting attitude."

Pricing and Value

Pros:

  • "His work was exceptional and prices were very reasonable."
  • "Good, fair pricing and quick service... highly recommend"
  • "Changed my Mercedes GLK front brakes at this place, staff and owner were friendly, they charged me reasonable price."
  • "The shop did the job for lesser price than dealership would and so far I am satisfied with the quality."
  • "They did a fantastic job at a fair price."
  • "The prices on parts and labor are super reasonable."
  • "They do quality work at reasonable prices."

Cons:

  • "$129 for an oil change on a VW Golf is gouge pricing and way more than even the VW dealer."
  • "They ALWAYS MARK UP the parts costs!!!!"
  • "You WILL be hit with a bill unexpectedly because they do things without your consent."
  • "I prefer my mechanics are sure of the diagnosis! $1,800.00 is a lot of money for a 'maybe'."
  • "The price they gave me to repair... $1,800.00!!!"
  • "They will fix things that do not need fixing, and charge you dealership prices."
  • "I went to Car Kings for a simple oil change, and they found numerous problems with my vehicle(which was only 2 years old). They performed the work without getting my consent, and stuck me with a $800 bill."

Expertise and Trustworthiness

Pros:

  • "They did a top to bottom assessment of my vehicle and asked if I wanted to address smaller issues."
  • "John, the owner, is a gem. He is honest and responsible."
  • "John is the Car King and values his number one asset, his customers."
  • "They give you options and an honest opinion on repairs."
  • "John (the owner) proved to be extremely knowledgeable and more courteous and polite than any other mechanic I've ever met."
  • "John explained all the things that needed work and gave estimates so we could see if the car was worth it."
  • "Very trustworthy and honest is my most important part."

Cons:

  • "Did they purposely try to rip me off? I don’t know, but either way, they either dishonest or negligent and I don’t deal with either."
  • "I still hear the brakes squeak intermittently and can’t honestly say I feel comfortable with the work performed or the parts received."
  • "After picking up my car, it was suddenly making a loud sound every time I hit a pothole."
  • "I find it extremely convenient that they only told me about the tire needing to be replaced after they went ahead and performed the tire rotation."
  • "They always charge the most money I have never had to question the work done up until recently."
  • "This place must not rely much on repeat business as they seem to size you up then make up a price for their service depending on what they think you'll pay."
  • "So in your response (Car Kings), you said you weren't sure if there was damage to the housing or block so you suggested I waste $1,800.00."

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