Ed's Pizza House Ogontz Reviews Summary

Food Quality

Pros:

• "Salad was fresh and delicious."
• "Chicken cheesesteak is awesome."
• "Finally found a good cheesesteak in my new area."
• "Everything was so delicious, tasted fresh and made with care and good quality foods."
• "This was one of the best tomato sauces I've had."
• "The buffalo chicken broccoli white pizza and it was delicious!"
• "Pizza is excellent and the cheesesteaks were made to perfection!"

Cons:

• "We found long hair and card border backed in the pizza in the cheese."
• "The chicken tender salad was over saturated with grated cheese."
• "They took 1 hour to deliver my food and it was burnt."
• "The food is TERIBBLE!!!!! I ordered pizza and wings. The pizza was burnt and had no flavor, I felt like I was eating cardboard."
• "The chicken tenders were extremely salty."
• "When I received it, my cheesesteaks were soggy, the rest of the food was cold."
• "The dough tasted like it was old and not that good."

Customer Service

Pros:

• "Good food, good service."
• "Delivery was on time and still piping hot."
• "The women that answer the phone are always pleasant."
• "Service was great!"
• "The staff are always real cool and the ladies at the counter are insanely hospitable, friendly, and patient with indecisive customers like myself."

Cons:

• "The customer service was not right, They laughed and jokes while I was trying to order over the phone."
• "Girls who answer the phones are unprofessional, actually flat out rude."
• "Customer service is absolutely terrible."
• "Poor customer service, don’t follow instructions, don’t check the orders, no refunds, no apologies, no incentives for inconveniences."
• "The girl who answered was very rude and told me that’s all the meat I get she said sorry there’s nothing she can do."
• "Their customer service is inhumane."
• "Very disappointed in the customer service."

Delivery & Timing

Pros:

• "The food is prepared in a fair amount of time with a fair delivery time...much faster if you do pick-up."
• "It’s always busy here with good hours on the weekend for that late night slice."

Cons:

• "I called asking wear my food was about 5-6 times I every time I called I was told he will be there within 5-10min almost 2hours later."
• "I’ve been waiting for almost two hours for my food, the customer service is horrible! The girl on the phone was rude and dismissive.. when I finally got my food it was WRONG and cold!"
• "Waited almost 2 hrs, while I only live 8 mins away."
• "The female driver got lost and when my food arrived an hour and a half later they was closed."
• "I placed an order at 10:15 for a pizza and some wings. I was told 30mins to an hour for my delivery. Here it is 11:40 and still being told my food will be here in 10-15mins... I Live 4 blocks away."
• "I will never order from Ed's Pizza again."
• "They sent me a uncooked pizza when I called back they told me they couldn't do anything for me today because they already closed the ovens."