Midas Reviews Summary

Customer Service

Pros:

• "Staff was very friendly and helpful!"
• "Great staff! Answered the phone quickly in my time of need."
• "Thank you to Matthew for great customer service and making the experience warm, welcoming, and quick!"
• "Tim took great care of me and my car and was incredibly friendly throughout the process."
• "Everyone is friendly and helpful and professional."
• "Was greeted by Matt at the front desk who couldn’t have been more pleasant to deal with."
• "Thanks to everyone at Midas in Bryn Mawr and especially to Rico who made sure I was in & out for my emissions inspection quickly, and even applied a coupon before I had a chance to ask him to."

Cons:

• "Took forever, were dismissive and rude (told me to relax when I casually asked if they had a time estimate)."
• "A rude man stated 2 hours waiting time."
• "The store manager is extremely rude and does not care an appointment that I made."
• "One of the receptionists was impolite."
• "I also waiting over 2 hours for the inspection and test even though I had an appointment."
• "Extremely disappointed with this location - I made an appointment over a week in advance for 1:30 for a car inspection, called at 5:30... and found out my car had not started the inspection process yet."

Pricing and Fees

Pros:

• "I got a GREAT deal on all 4 all-season tires in October out of all months (so close to winter)!"
• "No surprise with the price, all was well communicated ahead of time."
• "Their prices are lower than anywhere else around here."
• "The pricing is very affordable, all of the staff is super friendly, and they are happy to answer any/all questions."
• "Had a very good first experience at Midas Bryn Mawr. Used my coupon for an oil change + tire rotation and saved money."

Cons:

• "They keep trying to sell me things that my car does not need at all."
• "While they were quick and nice I don’t think I would go back because it didn’t feel like an honest business."
• "People are friendly there but the prices have plenty of hidden fees."
• "Bait and switch alert! Midas sent s coupon for a $19.99 oil change... Final price was nearly SIXTY bucks for an oil change."
• "Felt like ripped off here. Total Oil change should be $40 + Tax for my car. When Done with oil change it comes out $56.13."
• "AVOID THIS PLACE!!! Took my car for an oil change and they ended up giving me a list of costly repairs that needed to be done."
• "Dishonest thieves! We went to get a radiator fixed and an inspection. They told us the tires, brakes, and rotors wouldn't pass inspection."

Service Efficiency

Pros:

• "Came here with no appointment and they had it done within the day."
• "Went in there concerned about my breaks. Within half an hour of being there, everything was done."
• "It was done very quickly."
• "Very quick and efficient! I will not go anywhere else."
• "I was out the door in a half hour or less which is impressive."
• "My car was in perfect condition within 30 mins."
• "Got a same day appointment for an inspection I really needed done quickly and they got me in and out in close to any hour without recommending anything I didn't need."