American Tire & Auto Care Reviews Summary

Customer Service

Pros:

• "The guys at American tire & auto Were very hospitable, Professional, And transparent."
• "The service I received on my car was top notch and I recommend American Tire to all my friends."
• "Every time I have come here for an oil change or repair (with almost 5 different vehicles) the customer service has been great, friendly and helpful!"
• "Extremely efficient team. Excellent communication on an ongoing basis until vehicle was picked up."
• "Arrived to a friendly staff!!"
• "The service people are very polite and are willing to spend a lot of time answering my questions about tires."
• "Tom, Terry, and Dave stand out for being exceptionally informative and ready to help."

Cons:

• "Why does this company not properly inspect cars and tell customers on repairs as well as after repairs are done."
• "Sometimes I feel these kinds of places play in women’s faces when they come alone."
• "Stay far away from these dishonest and thieves of mechanics."
• "Poor customer service for not calling me, had to keep calling back and did not even take anything off the bill for the inconvenience of being without a car."
• "I called rep ray 7am Saturday morning... never heard back from ray and left multiple messages place is a joke bad business never again get it right or get out."
• "I’m not going back there again Never!! They charge more then the actual Dealership."
• "This shop failed in so many ways. The first being, they didn't tell me they had issues finding the key for the lug nut."

Quality of Service

Pros:

• "They can do it all and for a lot less than the dealers charge!"
• "Had my tires done at the Old Bridge location and couldn’t be happier. Great workmanship and honest service."
• "The mechanic did a great job on my car."
• "The work was completed quickly and for a very reasonable price."
• "They were really friendly and they got my car done faster than expected."
• "Quality is unprecedented!!!!!"
• "They do the job right the first time and they only recommend the services that are really in need."

Cons:

• "One of my wheels was damaged in the process."
• "They’ve admitted responsibility but have still not compensated me for the damage."
• "So not only did they damage my wheel but they also can't seem to inflate tires properly."
• "They had left a few bolts loose on the front cover of my Toyota FJ during a routine oil change."
• "I have been here three times to attach the splash guard on my car never once has it stayed more than 3 weeks."
• "Then there was the time I brought in my new Dodge ram truck, and they broke a wheel stud off from over torqueing it with an impact gun."
• "I was waiting there for repairs... my tire blew out... spent $1,900.00 and car was not properly inspected but excuses were made."

Price and Value

Pros:

• "They quoted me a diagnostic price before the repair and that diagnostic price covered the repair. No added fees, no bs."
• "Turned out to be a 300 dollar fix instead of 1500."
• "These guys came through the same day and at a fair price."
• "Decent and fast location. They installed a tire and wheel package that I ordered from TireRack without much fuss."
• "After canceling the order, we found a dealer that ordered the right size tires within three days at $320 savings on the set of four Michelins to boot."
• "The price they gave me was super affordable."
• "After a short wait we were on our way with an inexpensive fix. No upscale like other businesses."

Cons:

• "Beware of American Tire &Auto Care! Their primary focus seems to be on pushing customers into buying expensive new tires rather than providing actual repair services."
• "very disappointed. have used them several times before and was very satisfied. On this occasion I asked the tech at the counter what the difference was between the tires I currently had and the ones they were offering me and I was floored by the response 'they're the same size'."
• "Bought some tires, was quoted a price that I agreed to. When I got ready to pay the price was higher."
• "THEY CHARGE almost $80 for each wheel!!!! And other shops charge $25."
• "I was so disappointed with American Tire & Auto Care. I took my car there for an oil change yesterday after I was given a price quote over the phone. When I got my bill, it was over $20 more than the quoted price."
• "I did feel a little beat at the end because I did end up paying $35 for a patched tire when I could of got an old used tire for my old hooptie for $20 at a smaller branched tire shop."
• "I got quoted one price and was charged another."