Address: 626 US-206, Hillsborough Township, NJ 08844, USA
Phone: +19084287206
Rating: 4.7
based on 121 reviews.
Customer Service
Pros:
"Absolutely fantastic experience. Extremely knowledgeable and very friendly."
"Rich was very kind and helpful."
"The crew was polite and helpful, the waiting area was very clean and had complimentary drinks, and the prices were reasonable."
"Highly recommend. Very polite and professional service."
"Service was exceptional the gentleman at the front desk was very professional and the lead mechanic."
"They were amazing. They explained the problem in much better terms, they were able to provide services more quickly and for a lower expense, and they even gave me a ride home so I could get back to work for the day."
"Rich & Michelle were extremely helpful and were able to accommodate my last minute service needs."
Cons:
"Horrible customer service. I needed 1 flat tire changed but they wanted to pursue for me to have work done on all 4."
"To start, their customer service is the worst, the general manager Richard Biunno has a very nasty attitude."
"He was super unhelpful and not accommodating at all as if by getting the car back we were the ones at fault."
"Walked in, said 'good morning sir' and told the man at the front desk that I needed a diagnostic check ran on my car, he asked me to describe the issue, and I respectfully said, 'I just need a diagnostic check ran…' dude waved his hands, rolled his eyes, and said with a complete attitude, 'tell me what the problem is.'"
"Earlier I called to inquire about an issue with my car. I was transferred to the service rep who answered my two questions with sarcasm and misery."
"For some reason Rich acted extremely pissed off even when the brakes were under warranty."
"Interactions with the main gentleman at the front desk has made us decide not to continue using this location. He is always dry, unfriendly, comes off as rude honestly."
Pricing and Billing
Pros:
"They noticed my car was still under warranty so they advised me to have it serviced at the dealer."
"And I got a free oil change for my next visit! 😊"
"Rich was kind and did not try to trick me into spending extra money."
"They finished on time and at the low end of the price estimate with high quality work."
"Overall, I was very satisfied with the work and pricing was fair."
"I didn't go broke paying the bill."
"He suggested repairs and the final cost came in less than what was proposed."
Cons:
"Oil change coupon was for $60. Bill came to $101 + tax."
"Yesterday I brought my vehicle for oil change and other repairs and one of them was replacing serpentine belt and tensioner plus replacing the brakes. After I paid and had a chance look over the bill I realized I was charged triple amount for the belt and tensioner."
"Went back & manager refused to accept the facts."
"I am very disappointed with this place, I took my car for an alignment, after an hour the manager called me and he said you need to replace one tire, and I told him go ahead, after 4 hours my car was ready and I drove it and it still pulling to one side."
"Paid for work that could not have possibly been done."
"Paid for work that could not have possibly been done. Have proof."
"They installed cheap and incompatible battery, which got damaged in 2 months!"
Professionalism and Expertise
Pros:
"This is an honest, trustworthy business."
"Highly recommend these folks for top-notch car care."
"They have a software program that diagnoses the entire car. They take pictures of what needs to be repaired and they will return the old parts on demand."
"Rich is very professional & upfront about the cost, he will show you what’s exactly needed & why."
"They did a great job replacing both front and rear brake pads, rotors, and all four sensors."
"Must commend these folks for their honesty and knowledge."
"Rich and team were thorough in their evaluation of the vehicle."
Cons:
"They said they’d make it right, but after six months nothing has happened."
"When dropped off, the car’s steering wheel was off center — tilting slightly right."
"It took a really long time."
"The car wasn’t ready for pickup until close to closing time."
"Basically the technician punctured my oil filter which resulted into an oil leak right before my move to Florida."
"After checking out what we all thought it was and putting in the new piece, turns out it wasn't that!"
"Asked for Synthetic oil change and tire rotation. Rotation was not done."
Convenience and Accommodation
Pros:
"Very easy to schedule an appointment online."
"They were on time and I got out on time as well. I went in for an oil change at 2:30 and I was back in my car by 3 o’clock."
"Rich and his team are great. They gave me a ride home after I dropped my car off, and stayed around late until I was able to come pick it up."
"Great customer service, clean facilities and done on time."
"Never had an issue with the work being done, always good quality and in a timely manner."
"This shop also provided free valet services from our location to the shop and back!"
"Needed a new battery, called at 10am, got there at noon & was on my way by 12:15pm."