Address: 199 Powers St, New Brunswick, NJ 08901, USA
Phone: +17322467077
Rating: 4.9
based on 128 reviews.
Customer Service
Pros:
"Jaime, Yana and staff treated me with the utmost kindness and respect."
"The staff is so friendly and pleasant."
"Jamie was super patient while I took time to decide what to do with repairs and was very honest on what he thought needed to be repaired."
"They even offered to drive me to somewhere local if I couldn't wait for the service to finish."
"The staff was so friendly and who I assume was the owner was so kind and understanding."
"They were professional and very helpful."
"Always very friendly and communicative, keeps me updated on progress constantly and is willing to explain issues I'm having trouble understanding."
Cons:
"But then I found that they quoted me $870 for a repair I did not need."
"I'm guessing these guys are fine for regular work, but I will not be returning for any work here."
"Not sure why I was erroneously told to replace the intermediate pipe which has no leaks at all."
"cannot understand how the experience is so different from other guys, can you show some image for your 5 stars? What magic have you got on your cars?"
Repair Quality and Honesty
Pros:
"Never going anywhere else! First fixed my car a year ago when it was overheating, now they fixed an issue with the oil light for HALF of what Jiffy Lube quoted me."
"The work was done on time and the car stops on a dime."
"I received a true diagnosis along with proof of the answer via diagnostic testing."
"Their work is always professional and leaves you with the peace of mind to confidently drive your vehicle knowing all is well."
"They could have sold me a whole new alternator and I wouldn't have batted an eye, but they were extremely honest and did not try to take advantage of the situation."
"The repairs were done professionally and all interactions with the staff were friendly."
"They did great work on my car and even offered a multipoint inspection."
Cons:
"That same exhaust pipe is found on ebay for $270. Same manufacturer."
"The pedal was NOT installed, they just PUT it on."
Value and Pricing
Pros:
"All of their prices were fair and the work was quick."
"The price there is very reasonable than all the other places that I've checked out."
"I was given more than fair pricing for two front tires."
"The labor rate is about half that of a dealership and it is fair because they work quite fast."
"They were able to take my car without prior appointment and have all the repairs done the same day."
"Prices for brakes and oil we're fair and the prices for the tires were great."
"The repair was completed at a very fair price."
Cons:
"Just a little overpriced when it comes to fluid changing (power steering, breaking fluid etc.)."
Facilities and Amenities
Pros:
"The wifi and cozy and clean waiting area allowed me to take work zoom calls while I waited for my car."
"They even offer you coffee, treats, and free wifi, which is nice when you're waiting for repairs."
"They have snacks and coffee too in the waiting room."
"The shop is very clean and comfortable. Nice waiting room and a pleasant, friendly staff all-around."
"The office was very well kept and nice inside including coffee and snacks."
Cons:
"I'm not sure if you can see a gap between shinny pad and the metal body of brake pedal."
Communication and Updates
Pros:
"The owners were excellent to deal with, they even texted me to keep me updated and all the repair costs were explained up front."
"While they were fixing my car, they always kept me updated via text message before they did anything."
"They text you throughout the day (if you want and if you need to leave) with updates and such."
"I was assured that they wouldn't tack on any extra charges without my permission."
"Jaime communicated constantly with me via text, sending pictures to identify potential problems."
"Jaime, kept me updated throughout the next day via text and picture messages on the status of my car."
"They talked me through everything that was wrong, fixed everything in a day, and even paid for a taxi to pick me up to get my car."
Cons:
"Can you get the job done with 40-year experience, and 3 times cost as dealership, maybe without make a hole on panel, and in less than 3 hours?"