Carhartt WIP Store New York Reviews Summary

Customer Service

Pros:

• "The assistant manager was really helpful though and I ended up picking up some items for myself, as well as a gift for another."
• "Ariel was friendly, genuinely helpful, knowledgeable and really accommodating."
• "Ben and Ariel were super helpful - they helped me pick out pants I was excited about and I ended up getting four pairs since they were on sale."
• "Have been coming to this Carhartt store every time I’m in the city! Was helped out by Jorge this time and had really great service:)"
• "I came into the store on Saturday to try on a pair of pants and immediately I was greeted by a young man named Kai, he gladly showed me all styles that were available in store and guided me through each fit."
• "Kayla was unbelievably kind and helpful! She went out of her way to find sizes and colors, and offered an unbiased opinion on how the clothes fit."
• "The staff here was extremely helpful in helping me find the appropriate parka & fit I was looking for."

Cons:

• "Staff was unwilling to help, they were busy with talking to their friends."
• "Horrid, the employees were useless and rather mean and arrogant."
• "Clothes are dope. Customer service is horrendous."
• "The sales team is Deplorable...!!"
• "Awful experience, staff were rude, abrupt and unhelpful."
• "The workers there had horrible attitudes, they have not a clue about their brand history and most importantly how to treat a customer."
• "The employees were unwilling to provide simple yes or no answers, and their unprofessional and impolite behavior made the visit unpleasant."

Store Layout & Selection

Pros:

• "This is a cool store with a nice layout. You can easily move around the store because it is well spaced, clean and organized."
• "Loved the selection of double knee pants."
• "The clothes are great but more expensive, the fits are better for people that find traditional carhart much too boxy."
• "Good quality clothes and lovable color coded racks of apparel."
• "Great vibe in store and a lot of elevated takes on classic Carhartt silhouettes."
• "The clothing here is more tailored to fit your body type."
• "Carhartt is a staple brand. Their OG Detroit jacket is so well made and they have it in green, blue, Black and Tan."

Cons:

• "The items are all overpriced, there are no Carhartt prices as usual."
• "Tiny selection and the staff are just so annoyed that anyone has come to bother them."
• "Also a lack of products i.e. sizes/colours, much better shopping online."
• "Pants are my waist size but the Johnson have terrible stitching 3 pairs and 3 problems 2 of them came with fraying indicating poor stitch work."
• "Horrible service and very limited merch."
• "Many items had a way higher price tag (some T-shirts 25$ more) as in the Carhartt online shop."
• "Was disappointed in their only stocking of fashion Carhartt - no heavy-duty (or any) work gear, for which their quality made their brand known."

Overall Experience

Pros:

• "It has been way overdue for my updated review. Carhartt please accept my deepest apologies for my lack of patience and ignorance."
• "Have been coming to this Carhartt store every time I’m in the city!"
• "I had such a great experience at this store. I basically redid my whole entire closet with the help of Ariel."
• "This is one of my favorite places to visit when I come to NYC. The clothing selection is awesome."
• "Probably the best store I’ve been in NY. Such an amazing experience, everyone is so welcoming and helpful!!"
• "Had a great time at this store!"
• "Everyone was very friendly and helpful. Had a great experience here thank you :)"

Cons:

• "My experience here was HORRIBLE....!!!"
• "Absolutely the worst staff I've ever encountered."
• "Never have I been treated with such little respect in a shop before."
• "employees do a better job being organic mannequins than they do operating the store."
• "The “cool guys” that work here are super rude."
• "Worst experience ever...do not enter the shop it's not worth it."
• "Not a real Carhartt store. It is the 'European Line' of Carhartt, not the working man's brand everyone knows them for."