Burlington Reviews Summary

Selection and Pricing

Pros:

• "Great selection of brand and designer clothes, shoes, accessories, bedding, houseware, and much more. Store is well organized."
• "It's a really really great place for me to go shopping at for my god kids and grand kids it's for the whole family and friends I Love Burlington."
• "The best time to go is in the morning the store stays in organized but u can find great deals and good quality."
• "When the covid quarantine had begun, there was barely anything in store, but fortunately it started getting more and more stuff recently, cheap prices too!"
• "Visiting from Louisiana, enjoyed the huge selection."
• "I have purchased rugs here as low as $3.00!"
• "Love Burlington in general. But the 125th Harlem store is a huge disappointment every time I have shopped there."

Cons:

• "Less to offer than other locations. Selection is limited and not vast like Union Square but good customer service."
• "Not much items to choose from here and when I shopped here just a few years ago it was packed with items."
• "Sadly they’ve fallen off. Used to be full of selections and significant discounts. Now the products are more limited."
• "No matter how early you get there 65 percent of shelves are empty."
• "Its a shame that Harlem store looks as if it is going out of business. Completely empty."
• "The men's shoes selection was rather slim."
• "INVENTORY LOOKS LIKE A THRIFT STORE."

Customer Service

Pros:

• "The employees are always helpful and friendly!"
• "The cash wrap at the end, he was super nice and helpful, they all were at the front end in fact."
• "There staff ive encountered are great people! Providing accurate directions send even showing you to make sure where some things afte located."
• "Very attentive and helpful staff."

Cons:

• "Horrendous customer service and ridiculously long lines because cashiers are too busy chatting to actually check out customers."
• "Horrible customer service by cashier Tamiko."
• "The cashier did not greet me, was hostile and did not even bother making eye contact with me."
• "She does not need to be working there she seems miserable."
• "A customer service representative and customer told my pregnant wife that she shouldn't be pregnant if she couldn't walk right."
• "The staff was less than helpful."
• "Very rude, the manager in charge specifically today June 22, 2023, I went in and asked if I could use the bathroom after a long line and they told me that they did not send me to the restaurant next door, very bad experience and very rude."

Store Management

Pros:

• "This store has great potential but needs development."
• "Look, Burlington is a great store, with great prices, they're also short staffed and trying to make every effort to accommodate us."
• "Burlingtons Check out lines are usually long, but they still manage to get you out of there in 15 -25mn in most cases."

Cons:

• "Waited in a line longer than I’ve been in a store."
• "Very long lines. Not enough cashiers, staff walking around the floors and not assisting the 2 cashiers."
• "Getting to the register takes an hour with a winding line ... only two registers are staffed."
• "This is crazy!!!! The store on 125th is not good. It's always a long line and no help."
• "The management is weak let me explain why? Because the management not has plan to schedules and order and move merchandise in business that is why every time is empty."
• "fire the manager yes always great prices but dam the lines are ridiculous 17 checkout registers but most i ever seen open is 4 makes zero since to have staff fixing shelf's when they can be on the register."
• "60% (only 4/10 open) of cash registers are closed during a busy time."

Store Layout and Cleanliness

Pros:

• "You have to get here early to find newly stocked gear before others arrive."
• "This store is always crowded and usually well stocked."
• "I actually like this Burlington because of the simple fact that it is so huge, for me. Compared to another Burlington in my old neighborhood. The aisles are clean, you don't have a bunch of knick knacks just laying about."

Cons:

• "This store looks like it's been hit by a hurricane! Everything is so disorganized."
• "This Burlington I visited at Harlem 125th was so disorganized."
• "One of the worst shopping experiences ever!! All the clothing items were in the wrong place and sizes mixed. The store is dirty and I waited in line for 45 minutes just to buy 2 things, ridiculous!!"
• "Need me to clean and keep employees on their job more cashiers and floor workers look like a $3 discount store merchandise all on the floor someone might pee on the floor no bathroom no dressing rooms."