Primark Reviews Summary

Customer Service

Pros:

• "Great customer service and very kind and helpful staff."
• "All stores should have associates like Karen and the entire staff at Primark in Staten Island."
• "I couldn’t believe how great her customer service was."
• "Customer service is excellent."
• "The employees are so helpful and friendly."
• "She is so patient and her customer service is A1."
• "Excellent friendly customer service."

Cons:

• "The manager at store 109 in Staten island Chris was absolutely no help with my return."
• "The staff are very unhelpful and treated me like trash."
• "A little piece of advice please control your staffs chatter in front of your clients especially if what they are saying can be very offensive."
• "There's employees who look exhausted and overworked."
• "In this location I have found a few employees which I had to really walk around and look for, so basically not much of a service."

Store Organization

Pros:

• "Nice and clean."
• "This Primark is large and decently stocked."
• "THE PLACE IS VERY WELL ORGANIZED AND THEY HAVE A RESTROOM THAT THE CUSTOMERS CAN USE."
• "Love the variety of items and sizes. Very well organized and maintained."
• "The store is really organized."
• "The place is very neat and organized."
• "Nice spacious store with everything easy to find."

Cons:

• "Store is always messy."
• "Can be a bit unorganized at this particular location."
• "Store has things everywhere, like no real organization & didn't seem like they had enough staff to keep it clean."
• "The store was clean and organized even thought it was SUPER busy."

Product Quality

Pros:

• "Cheap prices for clothing that last a few seasons."
• "Cheap, high quality clothes."
• "Believe it or not my son has one of their shirts for about 6 years now, it's in better shape than more expensive shirts."
• "The prices are amazingly low and the quality of the product is good."
• "The quality of items are good."
• "They quality is good."
• "The sweaters I've bought in the UK store have held up thru washing, fantastic quality and style."

Cons:

• "Some stuff is cheaply made and can tear quickly."
• "Clothes tend to shrink in the wash."
• "Not soo much quality in clothes you can tell is cheap material."
• "Clothes are seriously affordable but at a cost."
• "The quality of clothing, shoes etc. Are EXTREMELY poor and poor quality of the material is a deal breaker for me!"
• "Absolutely NOT the same quality. Its insulting!"
• "The quality of some of there items leave much to be desired."

Pricing

Pros:

• "The deals are AMAZING! Not to mention their end of season sales."
• "The prices are why I come back so many times a year."
• "For the price conscious, honestly look no further."
• "Prices greatly discounted."
• "You can't beat that!"
• "The price is amazing cheap."
• "The prices cannot be beat."

Cons:

• "When it first opened prices were good now that this store has trended prices went through the roof."
• "The prices are ridiculously high."
• "Sizes are funky they still haven't figured out the proper conversions from eur to us."
• "They don't always have the larger sizes of clothing in-stock."

Size & Fit

Pros:

• "They have everything from clothing to makeup and pocketbooks."
• "They have cloths for women men and children and babies."
• "It's the best store ever prices are low but this store is great for children clothes shopping, it's really big and have something for everyone's shape and size."
• "They have sizes from xxsmall to xxxlarge."
• "They have everything from baby, toddlers, women and mens clothing."

Cons:

• "The sizes run small and are cut for skinny people."
• "The one bad thing about this store is that the sizes of the clothing run small."
• "Clothes tend to run small."
• "I couldn't find nothing nice to wear, and there weren't enough sizes from a lot of things."
• "But they don't have a plus size Dept. And don't do size 11 on women shoes."