Positano Restaurant and pizzeria Reviews Summary

Category: Italian restaurant

Address: 245 County Rte 502, Wayne, NJ 07470, USA

Phone: +19736286863

Rating: 4.3
based on 122 reviews.

Food Quality

Pros:

  • "I've loved everything that I've eaten here."
  • "The specials are always exceptional."
  • "The homemade pasta specials are always delicious."
  • "The food was excellent."
  • "The Fried Calamari is excellent. It is always nice crispy on the outside and tender on the inside."
  • "The food is always delicious. We are big fans of the Grandma pie and the chicken francese."
  • "Their food is amazing especially the pizza!! They’re new margarita pizza is DELICIOUS and thin crust."

Cons:

  • "The pizza is less than desirable."
  • "Cheese doesn't even melt."
  • "The calamari was 1 star flavorless served with marinara."
  • "This place is horrible! The food is disgusting! Definitely DON'T ask for the salad pizza."
  • "The Worst Pizza ever. Crumbled dried out sausage and virtually no red sauce."
  • "Their seafood is ok. For an Italian restaurant, I'd think that their spaghetti and noodles wouldn’t taste like rubber strings."
  • "Horrible food.... It was a take away and I ordered fettuccine Alfredo which was not cooked properly and the white sauce was like milk."

Service

Pros:

  • "Great food, great owners/managers and staff."
  • "The service was friendly and fast considering and all of our food came out together."
  • "Amazing customer service! Cannot be beat!"
  • "The service and the counter girls are always top notch and so helpful."
  • "The service was AWESOME and the food was delicious!"
  • "The staff was SO friendly, super attentive, very helpful and made us feel welcome and appreciated."
  • "The waiter was outstanding!!"

Cons:

  • "Horrible service, the girl at the counter, touching everything with her bare hands, even taking the slices of pizza out of the oven."
  • "The food service was terrible I had to wait 30min for 1 slice of cheese pizza."
  • "Service was disappointing. Our waiter was dreary & inattentive."
  • "Horrible service, it took over 40 minutes for them to make a one pie of pizza."
  • "Service was also lacking I don't know what their policy is to get seated but they need to stop and just have a host/hostess that seats you."
  • "Had to wait the entire meal to get our drink order regardless of how many times we politely asked."
  • "Worst Chicken Francese I ever had. No lemons or lemons taste at all."

Ambiance

Pros:

  • "The atmosphere is wonderful and family friendly."
  • "This place is fabulous, great ambience for a date, meeting with a couple of friends."
  • "The restaurant had cute ambience for the holidays with lights, making it feel cozy and welcoming as well."
  • "Ambiance was great overall the best of the best!!"
  • "Everything was great the food, service and the environment."
  • "The atmosphere and service were great."
  • "Definitely a place to stop in and try."

Cons:

  • "The place is a tad on the small side if you eat in."
  • "It was freezing in there, even though I had a jacket on I was very cold."
  • "The place was still cold and very noisy."
  • "Don’t get me started with the amount of bugs and little critters that this place has."
  • "Please update that dreadful bird decor area on the ceiling."
  • "The restaurant was a bit small for a large party but the restaurant and the party made it work."
  • "The pizza now is absolutely the worst in town."

Management and Staff

Pros:

  • "They were very accommodating to our large party of hockey girls on short notice."
  • "While waiting I noticed that this place is very neat and clean, the wait staff are VERY polite, and I can appreciate that."
  • "The staff is amazing and make you feel like you are the only person in the restaurant and cater you."
  • "The Catalano family (Steve, Lorraine, Steven, and Joey) are great owners and friends."
  • "Staff was extremely kind and welcoming."
  • "The owners were very friendly."
  • "The owners, Joe and Steven, also gladly help out the Wayne community."

Cons:

  • "Unprofessional staff."
  • "He continued with his tirade as I walked to the door repeating that I’m 'nasty' and to 'never come back.'"
  • "The people who take the phone orders need to know what they are doing."
  • "He was immediately rude and defensive saying his driver did nothing wrong, yelling over the phone."
  • "The manager is so cheap he got very upset when I asked him for hot sauce."
  • "Also, the owners are dirtbags! Nice to their customers' faces, but they only care about money, and treat all their employees like garbage."
  • "The owner of this restaurant verbally abuses women online."

Order Accuracy and Delivery

Pros:

  • "An occasional mistake on a takeout order is always rectified immediately and satisfactorily."
  • "The manager quickly rectified the situation (thank you)."
  • "Went the extra mile to take care of a very large last minute order."
  • "Just stopped in to pick up an order had a small issue ordering online although they are ridiculously busy all phones ringing restaurant full orders for togo coming in they were able to assist flawlessly."
  • "Celebrated my son’s christening here and could not have been happier! Our temperatures were taken upon arrival due to covid and we were seated away from others in the restaurant."
  • "Had a 1st communion party there & it was wonderful. We had 29 people in back area & it wasn't too crowded."
  • "Our meal was quality homemade food prepared properly, generous portions for a very affordable price, served appropriately hot and timely."

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