Caffe Napoli Reviews Summary

Category: Italian restaurant New York

Address: 191 Hester St, New York, NY 10013, USA

Phone: +12122268705

Rating: 4.0
based on 302 reviews.

Food Quality

Pros:

  • "DELICIOUS!!"
  • "Everything we tasted and sampled was great."
  • "The food was sooo good omg!"
  • "Amazing food and even better service, great portions, tasty flavors, and a good variety all fairly priced!"
  • "Excellent food."
  • "For entrees I had the fettuccine Alfredo with shrimp which was amazing."
  • "The food the food here is to die for."

Cons:

  • "The food was a huge disappointment."
  • "Owner must remove the pizza menu or else he will lose customers with that embarrassing pizza."
  • "Pasta was plain too."
  • "The food was average at best! The portions were good enough for a lunch."
  • "The food was way too oily and greasy."
  • "Pizza was sad - terrible crust."
  • "The food was closer to garbage then to nice italian food."

Service

Pros:

  • "Lucky, our waiter, was polite, courteous, and professional."
  • "The staff were really nice."
  • "Staff is very friendly."
  • "Great service and wine."
  • "The entire staff was very kind and welcoming."
  • "Food always great, waiters always attentive."
  • "Our waiter was friendly, very attentive, and took wonderful care of us."

Cons:

  • "The waiter was in a hurry to turn the table over for another customer."
  • "The WORST service I have ever gotten in my life."
  • "Sat for 15 minutes while staff were practically tripping over each other; no one asked to take our order."
  • "Service consistently on you. You barely finish and they're taking it away."
  • "The servers were borderline rude and unbothered by the lack of attention they were giving us."
  • "Our server only came to the table twice."
  • "We only saw our waiter a few times as he was not very attentive."

Atmosphere

Pros:

  • "Love the atmosphere! Will be back!"
  • "The atmosphere was unmatched and able to sit outside as the overall venue is small- cute decor and platting."
  • "Great looking and feel and a fun atmosphere."
  • "In the heart of little italy, where i enjoyed the ambiance, lovely music and decoration."
  • "The ambiance of being in Little Italy was festive."
  • "Nicely lit atmosphere and great service."
  • "The atmosphere was cute and clean."

Cons:

  • "While we were eating, one of the chefs were staring at us laughing. We felt extremely uncomfortable and will not return."
  • "This is just Disneyland for stupid tourists!"
  • "Disappointing. We were here catching up with a family friend we hadn’t seen in years but the waiters seemed to let anyone on the street bring their boombox in and play loud music."
  • "Ambiance would be improved if the heimlich demonstration poster wasn't over our table."
  • "It was hard to have a peaceful dinner and we felt un easy being around all the chaos."
  • "Their indoors also barely had any AC, I was still sweating so much inside."
  • "Only one bathroom, so line was a good twenty minutes."

Value

Pros:

  • "Prices and portions fair and enough!."
  • "I paid about $26 for all. They were reasonably priced and the creme brulee was a lot bigger than I expected."
  • "The price combination was perfect matching."
  • "The pricing was more than reasonable given the quality offered."
  • "Not terribly expensive but excellent meal."
  • "The price is right."
  • "Amazing food, great service, prices were nice."

Cons:

  • "No positive comments regarding billing practices."
  • "And the bill is included tips without asking and also has blank for you to fill-in tips."
  • "Charges you 60$ for the worst grappa you ever had."
  • "Extremely overpriced - $120 for a family meal (3 people) is unacceptable."
  • "This place had the NERVE to give themselves a 5$ tip that I didn’t even authorize."
  • "Got catched by the so called “Happy Hour“ where they charge 6$ instead of 8$ for a beer. Surprisingly, they put the normal price on the bill, besides the ridiculous amount of 18% tip."
  • "On top of the food making me sick, there was an automatic 18% gratuity for our party of two."

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