Category: Turkish restaurant Staten Island, New York
Address: 1828 Hylan Blvd, Staten Island, NY 10305, USA
Phone: +17189801968
Rating: 4.3
based on 145 reviews.
Food Quality
Pros:
"Each were delicious and the portions very generous if you're hungry."
"Had an amazing meal here! Highly recommend the Mediterranean salad with lamb gyro and the cold appetisers."
"Authentic Turkish food can only be found here."
"The food has been consistently good as well as the service and atmosphere."
"Everything is always fresh & delicious! I can’t get enough of it!"
"The meal itself was beautifully presented and quite delicious."
"Food was amazing. Everything was fresh and cooked to perfection."
Cons:
"Very slow service, terrible food."
"The food was ok and more towards the expensive side."
"Good service, below average food."
"The calamari were freezer burnt rubbery and tasteless."
"The lamb for the gyro was not fresh and severely over salted."
"Food wasn’t good at all."
"The food in general was very subpar."
Service
Pros:
"Service is excellent."
"The attentive staff members welcomed me with genuine smiles and provided excellent service throughout my dining experience."
"The service was great and respectful."
"Fast service, staff was very nice."
"The servers are amazing especially the brothers, manager is a great lady."
"The servers were extremely friendly and accommodating."
"Service was also really quick and my water glass was never empty."
Cons:
"They made us wait 20 minutes on the table to place our order and 54 more minutes to get our food, waitress was very rude."
"It took a very long time to be served."
"Downgrading the review due to their service taking a nose dive, they're rude on the phone even when they're not busy."
"Was literally served raw salmon."
"Having placed the order had to wait 45 minutes to get our food on the table!"
"Food always comes cold, delivery always takes hours to get to u."
"Very slow service and it’s a halal food restaurant but allows people to drink alcohol there."
Ambiance
Pros:
"The atmosphere was casual, clean and friendly."
"Whether you're dining alone, with a partner, or in a group, the restaurant offers a cozy and welcoming atmosphere suitable for any occasion."
"The restaurant's ambiance is inviting, with its tasteful décor and comfortable seating."
"The place is spacious, clean and contemporary."
"Dining room was very clean and modern. Very well put together."
"The dining room was bright and spacious."
"Grand Sahara is a very nice quiet restaurant."
Cons:
"The entire restaurant was hot as if there was no air circulation."
"The spot was tight and uncomfortable with elbows hitting the table behind and in front of us."
"There was a birthday party going on in the side section towards the end, and the guys were unnecessarily loud!"
Portion Size & Value
Pros:
"The portion sizes are generous, ensuring that diners leave fully satisfied."
"The price was reasonable."
"Food was delicious! Great quality and quantity!"
Cons:
"The small Adana Kebab plate we ordered looked like it was the proper portion size for a toddler and was mediocre in terms of flavor."
"The few negatives that I found is that the portion size is terrible for the $."
"Portion size was smaller than expected and their 'large' plate was the size of what comparable restaurants in the area consider to be a 'small' plate."
"The portions are extremely small."
"Food portioning is way too small."
"The food portioning was small and tasted nothing like Turkish food."
"The only disappointment was the calves liver. The portions were very small."
Staff & Management
Pros:
"Tony (the owner) is really a nice guy, who seeks to make his customers happy."
"The staff was friendly and nice to us."
"The staff is friendly and they really care for their customer’s."
"The staff is very friendly. They absolutely deserve 5 stars."
"Our server Kejda was so patient and helpful to us."
"The service was also top notch where everyone was polite and attending."
"The service here is impeccable and all the staff are extremely sweet."
Cons:
"UNPROFESSIONAL DISGRACEFUL TREATMENT."
"We spoke with two very impatient and rude individuals."
"They also frequently mess up their orders giving people items different from what was ordered."
"Rude and incompetent service who hung up on my mom in Mother's Day."
"Management is a complete joke. Steer clear from this place and it’s owner."
"The slim white haired young waitress needs to be more welcoming towards customers."
"They completely neglected their customers and didn’t even try to offer to fix what had happened."
Delivery & Takeout
Pros:
"Have taken out multiple times and will continue to do so."
"Food was very fresh and came out quickly."
"The food is always delicious and the service never disappoints."
Cons:
"Food was delivered wrong hist picking up the phone claims we changed to order."
"Food always comes cold, delivery always takes hours to get to u."
"First off, if you say delivery is 15 min. I shouldn’t get it an hour and thirty min later."
"Over an hour and 45 min wait."
"Do you wanna wait more than 1:30 minutes? Then, Grand Sahara is the best place to wait long time."