American Tire & Auto Care Reviews Summary

Customer Service

Pros:

• "Jessica & bill always so helpful & friendly."
• "The staff is pleasant, the pricing is fair, and I never have to go back twice to fix the same issue."
• "They were very nice, funny, professional and on time."
• "Bill and his staff are very good and professional."
• "Everyone is pleasant and professional."
• "The staff was extremely professional kind and courteous and patient also you are greeted at the front desk by Pleasant and knowledgeable staff members."
• "The staff here are so professional and nice. ask for Bill! he is amazing and will take care of you."

Cons:

• "Kinda of disappointed to be honest. I work in the nearby area online it states that the business is opened till 7pm so by the time I got to American Tire it was 15 mins to 6pm and I was told that we are closed."
• "I was charged for an oil change they said they weren’t doing. My car continued to shutter I literally had no oil in my car!"
• "They are pricy - almost as pricy as a dealership."
• "Disappointing experience I get it it’s a Friday people want to go home I just wanted to purchase tires and go on my way but once you mentioned about the tires being too expensive you lost me."
• "Tech lied about the state of my tires, and I got neither an acknowledgement nor an apology for it."
• "Horrible Service, The owner had no respect for me and the company."
• "Honestly could not believe my treatment at this place. I will never go back !!"

Quality of Work

Pros:

• "They immediately fixed the issue, which was caused by leaky valves."
• "Checked battery and confirmed within 30 minutes of time."
• "They diagnosed and repaired the tire in a short period of time."
• "They were really looking out for my safety on the road."
• "They did an absolutely great job on my dully sprinter wheel alignment."
• "They get it right the first time."
• "They did a very good job diagnosing the issue and correctly repairing the problem on the first visit."

Cons:

• "The chairs looks dirty, needs some cleaning/replacement."
• "They screwed up lug nuts for two tires of my Accord, just after a month I had to replace lug nuts and one of the wheels."
• "The repair was more extensive than I had anticipated; but while the cost was greater than I had expected, it was still less than half of what the dealership would have cost me."
• "They balanced the tires without my asking or knowledge and told me the car was ready."
• "The ONE thing that ruined the experience for me was that they had the only TV in the waiting room blasting Fox News."
• "They neglected to pump up the front two tires to spec (left them at 20 PSI)."
• "They Broke one of the TPMS sensors and made us pay for it."

Pricing and Transparency

Pros:

• "The price was reasonable."
• "The repair was more extensive than I had anticipated; but while the cost was greater than I had expected, it was still less than half of what the dealership would have cost me."
• "Their prices are the cheapest or most competitive then anyone around and their customer service is A+."
• "Needed new tires and their price was right on my budget."
• "They offer great service at a reasonable price and most importantly they are honest."
• "They actually go out of their way to save the customer money."
• "American Tire and Auto Care of North Brunswick's tire quote was $200 less than my local tire retailer."

Cons:

• "I did not get a heads up on pricing and was being charged $550 for only 2 front brakes."
• "They are pricy - almost as pricy as a dealership."
• "I was told that the replacement was to cost almost twice as much as what I had paid for the original tire because it was a 'run-flat' model."
• "After getting the receipt and looking up the average cost for this procedure, I believe this company is the definition of highway robbery."
• "Charges over $100 to quote your car!!!"
• "They're overpriced and make a lot of mistakes."
• "They overcharged for a poorly performed job."