Shums Auto Repair Reviews Summary

Customer Service

Pros:

• "I recommend them 💯."
• "The gentleman manning the phones and office by the name of Steven! Was very professional, understand, and exceptional courtesy during our business transaction."
• "Super service and so friendly. Rebecca thanks so much. You're so sweet and you make the whole place friendly."
• "Great customer service-- the woman at the front desk is friendly and helpful."
• "Customer service is wonderful! They’re at the shop early enough to drop off your car before work."
• "Chris makes you feel very welcomed and assured and answers any questions you have and want to know about your vehicle or payments."
• "Everyone is friendly, they explain what’s going on with your vehicle and give you the price before serving your vehicle."

Cons:

• "***DO NOT GO TO THIS SHOP*** They have horrible customer service, super rude, they don’t take responsibility about their mistakes."
• "Definitely horrendous customer service."
• "The following day when I went to pick up my car the front desk guy was so rude when I asked for a discount or anything about the inconvenience he actually asked me why do I keep coming back."
• "Very rude staff, unprofessional and overly priced shop, do yourself a favor and look for another place."
• "I was on my way to this auto repair shop because it was referred to me by a close friend, on my way there I ran out of gas literally right next to the business (rhawn st). I walk in and there were cars everywhere and nobody on the floor working on them so I headed towards the office and there they were sitting down and talking. I politely told them that I ran out of gas and if I can borrow a gas container to get gas and they flat out just said no."
• "Very rude staff, unprofessional and overly priced shop, do yourself a favor and look for another place."
• "Do not go to this place, do yourself a favor, save money and go somewhere else."

Quality of Repairs

Pros:

• "I was extremely satisfied with the repairs that they made and my car sounds like new."
• "Always repaired the first time. Never had to return with the same problem."
• "They fixed my transmission issue only after confirming with me that I approved of every service before they were performed."
• "They helped identify what needed to be done before I purchased the car."
• "They replaced the started quickly and for a very fair price."
• "They work hard and warranty their work."
• "Repairs are done correctly the first time."

Cons:

• "Then they failed my inspection for Safety and told me what I needed fixed which every part was Over Charged."
• "I found out from another auto shop That there prices where high for the work."
• "I googled the part, it only cost $250 and they wanted to charge me $250 for labor when that part was a very easy fix."
• "Brought a car in to fix ac system. They said they did but it only work for 1 day and stopped working. Called them to get the car back to them so that correct the problem, they told they r not responsible for that????"
• "2 days after, the air suspension went flat and couldn’t drive my car."
• "I went to this place for a inspection...I had a 11am appointment and told them I’m not in a rush as THEY ASKED me if I was and my car didn’t even get in till 2pm."
• "I have been doing all my car maintenance for 4 year but will never return. lost a customer and won't recommend."

Price and Value

Pros:

• "Prices are not cheap, but not high."
• "The work being done on my vehicle came up to about $1000 less than what the dealership was charging."
• "Their prices are second to none."
• "The prices are very reasonable."
• "Very fair prices."
• "I only paid $26.84 for my state inspection."
• "The best part was it only cost $23.92 total."

Cons:

• "It was expensive but that's the kind of place this is, skilled workers doing technical work."
• "I agree the prices are ridiculous but for basics I like this place."
• "They quoted me a price of almost $3000 to get my car inspected."
• "The price was little higher then I initially thought."
• "This place is a complete fraud. $118 to replace 2 license plates bulbs and 2 orange blinker lights."
• "Was Charged $70 for inspections because my mother was waiting in waiting room until I could pick her up."
• "Based on their estimate ($1300 for a valve adjustment on a 2016 Honda Pilot) this shop is charging approximately $260 per hour."

Cleanliness and Comfort

Pros:

• "The shop and waiting room is the cleanest I have experienced in 40 years."
• "The lobby is clean and very comfortable with soothing music playing."
• "The office was clean and didn't smell like an auto shop."
• "Their shop and waiting area are very clean, which means a lot to me."
• "This shop is so beautiful and probably cleanest shop you'll ever find in Philly!"
• "It’s one of the nicest mechanic shops I’ve seen. The waiting area is nice with refreshments and the working area is kept clean."
• "The place was squeaky clean with five secure bays and plenty of work space."

Cons:

• "Others like here just waste your gas and time then keep jacking up the prices with baloney because they want to collect money without having to do anything other then lip service."
• "They really don’t know how to really work on german cars."
• "I realized that they like to play games and I know enough shop tricks to say goodbye to that place."