Midas Reviews Summary

Customer Service

Pros:

• "Their kindness and understanding in a stressful situation were truly remarkable."
• "Kenny Is A-MAZING! I like the Positive and accepting Moral."
• "I am definitely going back because of the great experience I had and will definitely recommend anyone I know!"
• "Randy was such a great help and wonderful person overall."
• "DK was very swift with getting everything done! Great customer service!"
• "Randy made the experience pleasant with his friendly professionalism."
• "Joe at Midas was wonderful. He offered me all kinds of discounts and deals to help lower my very high and mounting bill of repairs."

Cons:

• "Absolutely avoid this location."
• "Work ethics and customer care are HORRIBLE!! My mother is going back for the 5th time regarding substandard repairs."
• "Recently tried to set up an appointment for transmission flush... representatives who answered the phone was extremely rude."
• "WARNING guys don't go there even your problem is the worst find another place."
• "The manager in this place is beyond unprofessional!"
• "Very bad customer service rude manager, lazy can't take care of old existing clients."
• "Work ethics and customer care are HORRIBLE!!"

Quality of Service

Pros:

• "They fixed my car and under one hour."
• "With just a few welds they fixed it. I’ve seen multiple auto shops and non found the issue."
• "They took care of my oil change promptly and with great attention to detail."
• "A thorough diagnostic of my vehicle was conducted with communication and explanation of needs."
• "They were completely great, I brought my car to them after a different location incorrectly did a wheel alignment on my vehicle."
• "Very reliable very quick and probably one of the few places that knows how to fix my Vans truck exhaust and do it right without a problem."
• "They got my vehicle running in a timely manner."

Cons:

• "They messed up a car tire and refused to fix it."
• "I will never go back there my tire came off my car from going there and they didn’t want to take the responsibility of my tire."
• "Horrible experience with my inspection."
• "Sold a bad rack and pinion job that I’m not certain I needed anyway."
• "This store is absolutely unprofessional and will charge you for work they don't complete."
• "Feels like I got robbed."
• "This place is a scam, I took my car here for inspection they found everything wrong with my car."

Value for Money

Pros:

• "I get a full explanation of charges and pricing prior to any work being done."
• "They don't try to force a sale, and I LOVE that about them!!!"
• "They helped me with easypay and I got accepted to get some the work done."
• "They fixed my car and then, helped me with a payment plan, so I could actually take it home and NOT be broke till my next deposit!"
• "Awesome prices and reliable work...they explain details and show you what is wrong or is going on rather than just telling you so you feel comfortable and you understand."
• "If you have AAA you also get a discount here as well, which is awesome!"
• "Exceptional service, price really went a little deep into my pockets but the job done was worth it."

Cons:

• "Went in for a $29.99 oil change and free tire rotation. I was charged regular price and was told labor is extra to actually perform the oil change."
• "He told me I needed a brand new tire, which would cost roughly $189."
• "They end up charging me $3600 for the stuttering and hesitation to still be going on to my car."
• "I was very surprised by my total price of my oil change and tire rotation that was advertised as 24.99 but when I was given my bill it was 40 dollars."
• "Completely not the price I was quoted, and my tires were not rotated."
• "True scammers if you ask me, I came in here for a few things and they were trying to charge me over 3 grand."
• "The prices are cheaper but can cost you soo much more in the end!!!"

Efficiency

Pros:

• "I stopped here to get air in my tire, while I was doing one of my grocery deliveries. The guy was very nice and helpful. I got my air and was on my way."
• "It's always busy here but he worked on my car quick!"
• "Troy did a fantastic job! My oil change was done quickly and efficiently."
• "They took me in right away last minute and I was in and out in 20 minutes."
• "They made the process very easy and I was in and out in record time."
• "5 minutes before closing, on a FRIDAY, might I add, this place changed my flat tire in a speedy process."
• "Troy always takes good care of my car and gets me in and out no prob, you can tell he really cares about his customers."

Cons:

• "I waited almost two hours for something they could of told me in 10 minutes."
• "Not until 12:20 that the car went into the garage and then the oil change still took forever."
• "Inspection and 1 tire patch...took 2 hrs just for the inspection...and then I had a nail in one of my tires...he tells me that it's gonna take another hour and a half."
• "I was not informed until I pressed for why my vehicle was not being worked on."
• "They had my cousin car for 3 days and kept giving her the run around."
• "I told the guy that my tire is flat he said ok and didn't call anyone for help."
• "Booked an appointment for 11am simple oil change. Shop was busy so they estimated 30min to get the car into the garage and 30min to change the oil."